Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Support
Date Posted
June 26, 2026
Full Job Description
📋 Description
- • The Customer Support Engineer at Anyscale plays a crucial role in the post-sale customer journey, helping clients onboard, adopt, and grow their use of the Anyscale platform while troubleshooting and resolving technical issues.
- • Day-to-day responsibilities include resolving customer issues end-to-end, acting as a technical advisor for key customers, participating in a follow-the-sun support model, tracking bugs and feature requests, improving internal documentation, and collaborating with product and engineering teams to enhance the customer experience.
- • Anyscale is a fast-growing startup commercializing Ray, an open-source framework for scalable machine learning, backed by top-tier investors and used by industry leaders like OpenAI, Uber, and Spotify to power AI applications.
- • In this role, you will deepen your expertise in ML/AI infrastructure, distributed systems, and customer technical success while making a tangible impact on product adoption and customer success in a collaborative, innovative environment.
🎯 Requirements
- • 7+ years of experience in a Machine Learning or Cloud Infrastructure role in a dynamic, fast-paced, startup-like environment
- • Proficient at developing data pipelines for training, fine-tuning and inference/serving of LLMs
- • Experience running and optimizing infrastructure for distributed ML workloads on major cloud platforms (AWS/EKS, GCP/GKE or Azure/AKS)
- • Strong organizational skills and ability to manage multiple customer needs simultaneously
- • Excellent communication and interpersonal skills
- • Strong sense of ownership, self-motivation and eagerness to acquire new skills
🏖️ Benefits
- • Opportunity to work with cutting-edge ML/AI technologies including LLMs, vLLM, and Ray
- • Collaborative, fast-paced environment with direct impact on product and customer success
- • Chance to mentor peers and contribute to internal tools, documentation, and best practices
- • Exposure to cross-functional collaboration with product and engineering teams
- • Backed by top-tier investors (Andreessen Horowitz, NEA, Addition) with $250M+ in funding
- • Equal Opportunity Employer with E-Verify compliance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Anyscale Inc.
Anyscale Inc. builds the Ray open-source distributed computing framework and offers a managed platform that lets data scientists and engineers scale machine-learning workloads from laptop to cloud without rewriting code. The company provides serverless infrastructure, observability, and cluster automation so teams can train, tune, and serve models faster. Founded in 2019 by the creators of Ray at UC Berkeley, Anyscale serves Fortune 500 enterprises and AI startups, enabling them to reduce cost and complexity while accelerating production deployment of large-scale AI applications.
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