Customer Support Engineer | APAC

📋 Description

• • As a Support Engineer at Heidi Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, directly impacting product reliability, customer trust, and the company’s ability to scale safely in high-stakes clinical environments.
• • You will act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high-impact cases, while owning customer issues from initial contact through to resolution and ensuring timely, accurate responses within agreed service levels.
• • Heidi Health is a fast-growing healthtech startup backed by nearly $100 million in funding, building an AI Care Partner that supports clinicians across documentation and care delivery, with a mission to double healthcare’s capacity while keeping care deeply human, serving over two million patient visits weekly across 116 countries and 110 languages.
• • In this role, you will develop deep product expertise, collaborate closely with engineering and product teams to resolve complex technical problems, proactively identify systemic issues, and contribute to improvements in tooling, processes, and systems that increase product reliability and support efficiency—accelerating your impact and career growth in a purpose-driven startup environment.