Job Overview
Location
Netherlands-Remote Location-Amstelveen
Job Type
Full-time
Category
Customer Support
Date Posted
March 25, 2026
Full Job Description
📋 Description
- • As a Customer Support Engineer specializing in Atomic Spectroscopy at Agilent Technologies, you will serve as a trusted technical expert ensuring the reliability and performance of critical laboratory instrumentation across the Netherlands and Belgium, directly enabling scientific discovery and quality of life improvements through accurate, dependable analytical results.
- • Your day-to-day responsibilities include delivering advanced on-site support such as installation, implementation, optimization, maintenance, and repair of ICP-OES/MS, AAS, and MP-AES systems; troubleshooting complex hardware, software, method, and system issues under time pressure; acting as a technical authority advising customers on best practices, preventive maintenance, and configurations; proactively identifying risks before they impact operations; executing integrated system solutions involving hardware, software, networking, and peripherals; serving as an internal escalation point for challenging cases by collaborating with Support, Sales, Marketing, and R&D; maintaining accurate documentation compliant with Agilent quality and regulatory standards; sharing expertise through technical training, workshops, or mentoring for colleagues and customers; and supporting high-volume or key customers with calibration and qualification activities.
- • You will join a global leader in life sciences, diagnostics, and applied chemical markets where Agilent’s technologies are trusted in laboratories worldwide for accuracy, reliability, and insight; the Customer Support Engineering team operates as the eyes and ears of the company, building long-term trust with customers who depend on your expertise to keep critical scientific work moving forward in high-expectation, real-world laboratory environments.
- • In this role, you will deepen your expertise as a recognized authority in atomic spectroscopy support, develop advanced problem-solving and customer engagement skills, gain exposure to cross-functional collaboration with R&D and product teams, and have opportunities to mentor peers and influence service excellence—positioning you for growth into senior technical or leadership roles within Agilent’s global services organization.
🎯 Requirements
- • Degree in Chemistry
- • Solid practical experience with ICP-OES/MS systems
- • Proven ability to work independently in laboratory environments and manage complex customer situations
- • Clear, confident communication skills—both verbal and written
- • Fluency in Dutch and English
- • Valid driving license and willingness to travel
🏖️ Benefits
- • Opportunity to work remotely with 35% travel requirement across the Netherlands and Belgium
- • Access to Agilent’s global training and development resources to deepen technical expertise in atomic spectroscopy
- • Collaborative, innovative work environment with exposure to cutting-edge R&D and cross-functional teams
- • Comprehensive benefits package including health, retirement, and wellness programs aligned with Agilent’s commitment to employee well-being
- • Career growth potential within a Fortune 500 leader in life sciences and diagnostics with global impact
Skills & Technologies
About Agilent Technologies, Inc.
Agilent Technologies, Inc. is a global life-sciences and diagnostics company that designs and manufactures instruments, software, services, and consumables for laboratories. Its products enable chemical analysis, genomic and proteomic research, pharmaceutical development, and clinical diagnostics. Operating in three segments—Life Sciences & Applied Markets, Diagnostics & Genomics, and Agilent CrossLab—the company serves academic, government, biotechnology, and industrial customers, supporting advances in food safety, environmental monitoring, and precision medicine worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
