Job Overview
Location
Home Working, DE
Job Type
Full-time
Category
Sales
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Install, maintain, and repair analytical instruments for customers in the field, ensuring optimal performance and compliance with technical specifications.
- • Diagnose and resolve complex technical malfunctions of laboratory and process measurement systems used in material analysis, including particle size, elemental composition, and crystallographic structure.
- • Configure and troubleshoot computer systems and proprietary software associated with analytical instruments to ensure seamless operation.
- • Serve as the primary point of contact between Malvern Panalytical and customers, delivering high-level technical support and maintaining strong client relationships.
- • Collaborate with global support networks to resolve issues efficiently, leveraging internal expertise and documentation to meet team and company KPIs.
- • Travel domestically and internationally to perform on-site service, installations, and preventive maintenance on analytical equipment across diverse industries including pharmaceuticals, life sciences, steel, cement, petrochemicals, and semiconductors.
- • Apply analytical thinking to identify root causes of system failures and implement effective, long-term solutions.
- • Work independently with a structured and self-motivated approach, managing time and travel schedules to meet service commitments.
- • Communicate technical information clearly and professionally in both German and English, both verbally and in writing, to customers and internal teams.
- • Maintain accurate service records and documentation for all field activities, ensuring compliance with quality and safety standards.
- • Operate a company vehicle for travel to customer sites, including private use privileges as part of the employment package.
- • Participate in ongoing training and professional development programs to stay current with evolving technologies and service protocols.
- • Support customer satisfaction goals by resolving issues within defined service windows and adhering to performance metrics.
- • Engage with academic and industrial clients in fields such as chemistry, biology, geology, mineralogy, physics, and materials science.
- • Work within a global, multicultural team environment that emphasizes innovation, responsiveness, and customer-centric service.
🎯 Requirements
- • Degree in electrical engineering, electronics, physics, mechatronics, or a related field
- • 3 years of experience in field service for analytical systems
- • Excellent spoken and written German and English language skills
- • Valid driver’s license for passenger vehicles
- • Willingness to travel domestically and internationally
- • Structured, independent, and self-motivated work style
🏖️ Benefits
- • Company vehicle available for private use
- • Flexible working hours
- • Comprehensive onboarding and continuous training
- • Company pension plan
- • Bonus agreement
- • Job bike provision
- • Birthday, Christmas, and anniversary allowances
- • Annual individual health promotion program
- • Market-competitive gross annual salary based on qualifications and experience
Skills & Technologies
About Malvern Panalytical Ltd
Malvern Panalytical is a leading provider of analytical solutions for materials characterization. The company offers a comprehensive range of instruments and software for particle size and shape analysis, rheology, molecular weight determination, and surface area analysis. Their technologies are used across various industries, including pharmaceuticals, chemicals, materials science, and food and beverage, to help researchers and manufacturers understand and control material properties. Malvern Panalytical is part of Spectris plc, a global technology group focused on precision measurement.
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