Job Overview
Location
India (Remote)
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Engineer - Tier 2 at Zimperium, you will serve as a technical expert supporting customers using the company’s mobile threat defense solutions, ensuring high satisfaction through timely issue resolution and proactive communication.
- • Your day-to-day responsibilities include providing technical support for Android applications, troubleshooting complex issues with cross-functional teams, maintaining technical documentation, and staying current with advancements in mobile platform development and security.
- • You will join a fast-growing, innovative team at Zimperium, a global leader in mobile security trusted by governments and enterprises, dedicated to protecting mobile applications and devices from evolving cyber threats using AI-driven, on-device protection.
- • In this role, you will deepen your expertise in mobile application security, enhance your troubleshooting and communication skills, and contribute directly to customer success and product improvement through collaboration with engineering and product teams.
🎯 Requirements
- • Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent engineering field
- • 5+ years of experience in customer support or service roles, preferably with software security technologies
- • Strong understanding of mobile application development and support, including Android/iOS, Android Studio, Xcode, Java, scripting languages, and SQL
- • Excellent communication and collaboration skills, with ability to manage multiple priorities in a fast-paced environment
- • Self-motivated with extensive troubleshooting abilities and customer-oriented mindset
🏖️ Benefits
- • Opportunity to work with a global leader in mobile security protecting enterprises and governments
- • Remote work flexibility based in India
- • Collaboration with cross-functional teams including product and engineering
- • Professional growth in mobile threat defense and technical support domains
- • Contribution to real-world security outcomes through proactive threat resolution
Skills & Technologies
About Zimperium, Inc.
Zimperium provides mobile security solutions for enterprises, governments, and mobile network operators. The company’s platform uses machine learning to detect and prevent threats on iOS, Android, and ChromeOS devices. Capabilities include mobile threat defense, phishing protection, application security testing, and compliance monitoring. It offers on-device detection, real-time analysis, and integration with enterprise mobility management systems to safeguard data and devices across corporate and BYOD environments.
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