Customer Support Manager - TENTENS Tech

📋 Description

• • Customer Support Manager at TENTENS Tech, a venture built by Skelar AS, responsible for leading customer support operations to ensure high-quality service for users and partners of IT products.
• • Day-to-day responsibilities include communicating with users via chat and email regarding websites and services, escalating complex requests to other departments, participating in 30-minute breaks and Slack Huddles for team interaction, and developing professional skills through training and lectures for career advancement.
• • The team is a fast & furious support group of 50+ professionals operating in a dynamic rhythm, delivering exceptional customer service rooted in internal team care, resolving end-user and partner issues 'turnkey', achieving ambitious goals, and sharing memes in corporate chats.
• • The role offers opportunity to implement ideas from day one, grow professionally in the IT field (many team leads started as juniors), contribute to Skelar Foundation’s charitable initiatives supporting Ukraine, and work in a remote-first global environment focused on building 'the next big everything'.