Job Overview
Location
Illinois Remote Work, More...
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Customer Support Manager (Silent Sentinel) at Motorola Solutions is responsible for managing the Silent Sentinel Fixed Video Service business, ensuring customer satisfaction, service delivery, and contract compliance while acting as a single point of contact for customers and subcontractors.
- • Day-to-day responsibilities include managing service contracts, resolving customer concerns, coordinating with subcontractors and vendors, overseeing contract renewals, creating Statements of Work, executing purchase orders, leading change request implementations, and supporting revenue forecasting for maintenance agreements and work tickets.
- • The role sits within the Fixed Video Team, a critical part of Motorola Solutions that provides situational awareness to first responders through seamless communication networks, real-time information, and durable handheld devices, contributing to safer communities, schools, hospitals, and businesses.
- • The CSM will develop expertise in contract management, customer relationship building, cross-functional coordination, and service lifecycle processes, with opportunities to grow into broader video service leadership roles while contributing to Motorola’s mission of building a safer future.
🎯 Requirements
- • High School diploma, Bachelor's Degree OR 3+ years of experience in Customer Service, Customer Support, Sales, Account Management, or Public Safety
- • Legal authorization to work in the U.S. indefinitely (no sponsorship available)
- • 3+ years of experience in Customer Service or Customer Support (preferred)
- • Basic financial skills and strong computer skills (MS Office suite)
- • Understanding of Motorola Solutions products and services, Oracle/Services Lifecycle tool, and Excel
- • Strong working knowledge of Customer Call Center and Network Operations Center offerings and procedures
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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