Customer Support Phone Specialist, Inbound only: Full-time

📋 Description

• • Customer Support Phone Specialist, Inbound only: Full-time role at Givebutter, a leading nonprofit fundraising and CRM platform, where you will empower changemakers by providing expert phone support to nonprofit organizations using the platform.
• • Day-to-day responsibilities include responding promptly and accurately to inbound user inquiries via phone, using screenshare tools as needed, proactively identifying user needs, guiding them through product features, troubleshooting issues by testing scenarios, documenting feedback and feature requests, adhering to SOPs, and taking on special projects as assigned.
• • Givebutter is a mission-driven, Great Place to Work®-certified company that serves millions of nonprofits with a free, transparent platform; you’ll join a supportive Customer Support team dedicated to helping users succeed in their fundraising efforts.
• • In this role, you will develop advanced problem-solving and communication skills, gain deep product expertise in nonprofit tech, build confidence in handling ambiguous user issues, and grow into a trusted product specialist who directly impacts user success and satisfaction.