Job Overview
Location
USA
Job Type
Full-time
Category
Customer Support
Date Posted
May 12, 2026
Full Job Description
📋 Description
- • As a Customer Support Representative at Anagram Technologies Inc., you will be the friendly, knowledgeable face of the company, delivering exceptional service and building strong relationships with healthcare providers who rely on Anagram’s insurance billing platform to save time and money.
- • Your day-to-day responsibilities include providing timely, accurate, and empathetic support via chat and email, understanding customer needs, guiding them through platform features, maintaining internal knowledge bases and customer records, sharing updates about new features, and collaborating cross-functionally to ensure a seamless customer experience.
- • You will join a dynamic Customer Support team at Anagram, the largest and fastest-growing insurance billing platform for eye care providers in America, founded in 2014 and processing hundreds of millions of dollars annually, serving over 2,000 eye care professionals.
- • In this role, you will develop deep expertise in healthcare SaaS support, strengthen your communication and problem-solving skills, gain experience with tools like Intercom, Slack, HubSpot, and Google Workspace, and contribute directly to improving the patient/provider experience through reliable, compassionate support.
🎯 Requirements
- • 1–3+ years of experience in a customer service or support role
- • Strong communication and active listening skills
- • Excellent problem-solving abilities
- • Comfortable managing multiple tasks in a fast-paced environment
- • Patient and empathetic when handling challenging cases
- • Quick to learn and comfortable using tools such as Intercom, Slack, HubSpot, and Google Workspace
🏖️ Benefits
- • Industry-leading compensation, including salary and equity ownership
- • MacBook, monitor, and all necessary technologies provided
- • Full Medical & Dental Insurance
- • Unlimited PTO
- • 401k plan
- • Remote-first work environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Anagram Technologies Inc.
Anagram Technologies builds embedded payments infrastructure for healthcare providers, enabling them to accept insurance and patient payments at the point of care. Its API-based platform integrates with electronic health records and practice-management systems, automating eligibility verification, claims, copay collection and reconciliation for medical, dental and vision practices. By streamlining back-office revenue-cycle workflows, the company reduces administrative overhead, accelerates reimbursement and improves patient financial experiences. Founded in 2014 and headquartered in San Diego, Anagram serves thousands of providers nationwide, processing billions in annual transactions while remaining invisible to patients and transparent to providers.
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