Job Overview
Location
Colombia
Job Type
Full-time
Category
Customer Support
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • Join Keep Labs Inc. as a Customer Support Representative to deliver thoughtful, high-quality support in a fintech environment where accuracy, judgment, and clear communication matter.
- • Handle customer inquiries primarily through written tickets and emails, with occasional phone calls, taking ownership of issues from initial contact through resolution by investigating account data, transactions, and system behavior to provide accurate, well-reasoned responses.
- • Work with a team of global startup veterans at a VC-backed Canadian fintech institution reshaping cross-border banking services, collaborating across Engineering, FinOps, Compliance, and Collections to resolve edge cases and improve processes.
- • Grow into handling 80% of customer cases independently within 3–6 months, developing strong product and operational knowledge, providing feedback on process improvements, and applying sound judgment in ambiguous situations while gaining deep exposure to fintech operations and banking systems.
Skills & Technologies
About Keep Labs Inc.
Keep Labs is a San Francisco–based developer of compact, app-connected storage devices designed to secure and preserve cannabis and other sensitive products. The company’s flagship Keep device features biometric access, humidity and temperature sensors, and smartphone alerts, aiming to maintain freshness and prevent unauthorized access. Founded in 2018, the firm targets consumers seeking discreet, tech-enabled storage solutions for regulated substances, positioning its product as a premium alternative to traditional containers.
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