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This position was posted on June 26, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Egypt
Job Type
Contract
Category
Product Management
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Provide high-quality customer support to U.S.-based clients via phone, email, and text communications during U.S. business hours (9:00 AM - 5:00 PM).
- • Respond to customer inquiries regarding products, services, orders, account management, and technical issues with accuracy and professionalism.
- • Troubleshoot and resolve customer problems promptly while maintaining ownership of the customer experience until full resolution.
- • Assist customers with order tracking, modifications, returns, and cancellations using internal systems and CRM platforms.
- • Update and verify customer account details, profiles, and personal information within CRM systems to ensure data integrity.
- • Document all customer interactions in detail, including inquiries, resolutions, and follow-ups, within designated CRM platforms.
- • Identify recurring customer issues and escalate trends to leadership with actionable insights for process improvement.
- • Collaborate with sales, operations, and product teams to resolve complex customer concerns and align on customer feedback.
- • Communicate customer feedback and suggestions to internal stakeholders to support product and service enhancements.
- • Deliver consistent, empathetic, and professional service that builds customer loyalty and aligns with company service standards.
- • Maintain calm and composure when handling difficult or high-pressure customer interactions.
- • Ensure all customer records are accurate, complete, and up to date to support quality assurance and compliance requirements.
- • Contribute to continuous improvement of support workflows by identifying inefficiencies and recommending process optimizations.
- • Support cross-functional initiatives aimed at improving overall customer experience and operational efficiency.
- • Adhere to company protocols for customer communication, data privacy, and escalation procedures.
- • Meet performance metrics related to response time, resolution rate, customer satisfaction, and documentation accuracy.
- • Participate in training sessions and quality assurance reviews to maintain and improve support standards.
- • Demonstrate a customer-first mindset by proactively anticipating needs and exceeding service expectations.
- • Contribute to a positive team culture through collaboration, accountability, and constructive feedback.
🎯 Requirements
- • 2+ years of experience in customer service or customer support roles
- • Experience providing customer support via phone, email, and text
- • Experience resolving customer inquiries and troubleshooting issues
- • Experience supporting customer orders, returns, and account management
- • Experience documenting customer interactions within CRM systems
- • Excellent verbal and written English communication skills
🏖️ Benefits
- • Fully remote work arrangement
- • Work during U.S. business hours (9:00 AM - 5:00 PM)
- • Opportunity to grow into Customer Success or Customer Support leadership roles
- • Collaborative environment with cross-functional teams
- • Exposure to U.S.-based clients and global customer service standards
- • Regular training and quality assurance development
Skills & Technologies
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About Scale Army
Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.
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