Job Overview
Location
Honduras
Job Type
Full-time
Category
Customer Support
Date Posted
March 18, 2026
Full Job Description
📋 Description
- • Customer Support Representative (Tier 1) at Netsoft Holdings, LLC (operating as Hubstaff) is a critical frontline role responsible for delivering timely, empathetic, and effective support to global customers via email and live chat. As the first point of contact, you will directly impact customer satisfaction, product adoption, and retention by resolving issues, clarifying features, and guiding users to get the most out of Hubstaff’s productivity and workforce management platform. This role is essential to maintaining Hubstaff’s reputation for reliable, human-centered support in a fully remote, distributed environment.
- • Day-to-day responsibilities include responding to customer inquiries through Intercom email and live chat channels, troubleshooting technical and functional issues with patience and clarity, escalating complex cases to appropriate tiers while ensuring timely follow-up, identifying recurring product or usability issues to inform internal improvements, and collaborating asynchronously with a global support team across multiple time zones to maintain consistent service quality. You will also document interactions accurately, contribute to knowledge base updates, and participate in team syncs to share insights and best practices.
- • The Support team at Hubstaff operates as a fully remote, globally distributed unit united by a culture of trust, autonomy, and continuous improvement. Team members span multiple continents and time zones, enabling 24/5 coverage while maintaining strong collaboration through asynchronous communication tools and regular virtual gatherings. The team values clear communication, proactive problem-solving, and a customer-first mindset, with opportunities to influence product development through feedback loops with engineering and product teams.
- • In this role, you will develop deep expertise in Hubstaff’s product suite, refine your technical troubleshooting and communication skills, and gain experience working in a high-trust, remote-first SaaS environment. You’ll have the opportunity to grow into Tier 2 or specialized support roles, contribute to process improvements, and build a career path within a company that values long-term employee development, internal mobility, and professional growth stipends to support learning and upskilling.
🎯 Requirements
- • Based in Honduras and legally authorized to work there
- • 2+ years of experience in customer support or a client-facing role, with SaaS experience preferred
- • Strong English communication skills (both written and spoken)
- • Attention to detail and strong organizational skills
- • Reliable internet connection and a quiet workspace
- • Availability to work fixed schedule: Monday to Friday, 6:00 AM to 3:00 PM Honduras time
🏖️ Benefits
- • Full-time employment via Employer of Record (EOR) with stable benefits
- • Base salary of approximately L 32,950/month (~USD $1,240–$1,250)
- • Additional 13th and 14th month salaries (standard in Honduras), bringing total annual compensation to ~USD $18,500–$20,000
- • 20 paid vacation days per year
- • Annual stipends for equipment and professional growth
- • Maternity and paternity leave
- • Flexibility for personal needs within the fixed schedule
- • Opportunity to join annual retreats and remote team events
- • Work in a fully remote, global company with a strong culture of trust and autonomy
Skills & Technologies
Remote
About Netsoft Holdings, LLC
Hubstaff is a workforce analytics and time-tracking platform that provides software for employee monitoring, productivity metrics, GPS location tracking, invoicing, and project management. It serves remote, field, and hybrid teams by capturing screenshots, keystroke activity, app and website usage, and generating detailed reports. The company offers integrations with popular business tools and operates on a SaaS subscription model, targeting small to mid-sized businesses, agencies, and consultancies looking to manage distributed teams and improve operational efficiency.
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