Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at Archy Inc., you will play a vital role in empowering dental practices to focus on patient care by providing expert support for Archy’s innovative dental practice management software.
- • Your day-to-day responsibilities will include delivering real-time support via phone and video calls, conducting 1:1 training sessions with dental office staff, troubleshooting billing and insurance claim issues, identifying and resolving technical problems, and communicating customer feedback to product and engineering teams through bug ticket creation.
- • Archy is a vertical SaaS company revolutionizing dental practice management with cutting-edge software that streamlines operations so dental providers can concentrate on delivering excellent care.
- • In this role, you will deepen your expertise in dental billing and insurance workflows, develop technical troubleshooting skills, strengthen client relationship management, and gain experience influencing product improvements through direct customer feedback—positioning you for growth in healthcare technology or customer success leadership.
Skills & Technologies
About Archy Inc.
Archy is a collaborative workspace designed to streamline project management and team communication. It offers a centralized platform for organizing tasks, sharing files, and tracking progress on projects of all sizes. Key features include customizable dashboards, real-time updates, and integrated communication tools, allowing teams to stay aligned and productive. The platform aims to reduce information silos and improve workflow efficiency by providing a single source of truth for all project-related activities. Archy is suitable for various industries and team structures, focusing on enhancing transparency and accountability within project teams.
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