Customer Support Specialist

📋 Description

• • As a Customer Support Specialist at Air Apps, you will serve as the primary voice of the company for its global customer base, ensuring high-quality, consistent user experiences across iOS applications while bridging customer feedback with product and engineering teams.
• • Your day-to-day responsibilities include supporting customers via Zendesk, social media, and other channels; troubleshooting technical issues in iOS apps; escalating bugs with clear documentation; generating reports on customer satisfaction; monitoring trends to inform product improvements; and collaborating cross-functionally to enhance the end-to-end user journey.
• • Air Apps is a family-founded, self-funded company headquartered in Lisbon with offices in San Francisco, dedicated to building the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), with over 100 million downloads worldwide and a mission to redefine how people plan, work, and live through innovative AI-driven solutions.
• • In this role, you will develop expertise in customer experience strategy, technical support for mobile applications, data-driven reporting, and cross-functional collaboration—gaining valuable skills in product improvement cycles, user advocacy, and operational excellence within a fast-paced, innovation-focused environment.