Job Overview
Location
Oklahoma City, Oklahoma
Job Type
Full-time
Category
Customer Support
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at Neon One, you will be the first point of contact for customers, providing empathetic and effective support to help nonprofit organizations succeed through technology.
- • Your day-to-day responsibilities include troubleshooting software issues via phone, live chat, and email, managing support tickets in Zendesk, documenting and escalating bugs, and acting as a Subject Matter Expert for assigned products.
- • You will join a mission-driven, fully remote team at Neon One, a leader in nonprofit software since 2004, dedicated to empowering small and mid-sized nonprofits with intuitive tools that foster connection, trust, and impact.
- • In this role, you will develop deep product expertise, strengthen your technical and communication skills, collaborate with product and development teams using Jira, and contribute to process improvements while growing alongside a supportive, innovative team.
Skills & Technologies
About Highlightta Inc.
Highlightta provides AI-driven video clipping and automated highlight generation for sports, esports, and creator content. The platform ingests live or archived streams, detects key moments using computer vision and audio cues, and delivers ready-to-publish clips for social media. Customers include leagues, teams, broadcasters, and influencers seeking faster turnaround and higher engagement. Core features cover multi-stream support, customizable branding, real-time sharing APIs, and analytics dashboards that track clip performance across TikTok, Instagram, Twitter, and YouTube.
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