Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at Propelus Inc., you will serve as the role is critical to maintaining the integrity and usability of CE Broker, the official continuing education tracking system for over 100 healthcare regulatory boards, ensuring licensed professionals remain compliant and licensed through expert technical assistance.
- • Day-to-date.
- • Day-to-day responsibilities include providing high-volume inbound support via live chat, email, and phone (with phone support comprising 80–100% of activity), resolving a minimum of 8 tickets per hour while maintaining top-tier satisfaction scores, working alongside AI agents to manage complex human interactions, troubleshooting software bugs and navigation issues as a 'power user' of the CE Broker platform, educating customers on upgraded account options, surfacing product feedback to internal teams, and collaborating to improve the knowledge base and support documentation.
- • Propelus is a trusted leader in workforce compliance management for over 20 years, simplifying complex healthcare operations through market-leading technology and strategic partnerships that empower millions of professionals, employers, and regulators to work together in a safer, healthier ecosystem. The CE Broker team operates in a fast-paced, remote-first SaaS environment where technical excellence and customer empathy are paramount.
- • In this role, you will develop deep expertise in healthcare compliance SaaS platforms, refine advanced technical troubleshooting and customer communication skills, gain experience working in AI-augmented support workflows, and contribute directly to product improvement through voice-of-the-customer insights—positioning you for growth into senior support, technical specialist, or team lead roles within Propelus’ expanding compliance technology suite.
🎯 Requirements
- • 2+ years in a contact center or technical support role within the SaaS industry
- • Proficiency with Zendesk (or similar CRM), including navigating deep ticket histories and utilizing macros efficiently
- • Excellent verbal and written English, with ability to translate technical concepts into simple, friendly instructions for non-technical users
- • Fluency in Spanish is a major plus
- • Associate’s degree or higher is preferred
- • Quiet, dedicated, professional home workspace with high-speed internet (25–50 Mbps download / 5–10 Mbps upload) and VOIP stability for consistent phone calls
🏖️ Benefits
- • Professional development allowance for personal growth
- • Flexibility for work-life balance, ample PTO including paid time off for volunteering, birthday, and new parenthood
- • 401K with company matching and financial planning education/resources
- • HSA, FSA, and traditional insurance options for medical, dental, and vision coverage
- • Annual Lifestyle Spending Account (LSA) for gym memberships, meditation apps, WFH equipment, fresh produce, etc.
- • Recognition as a BuiltIn 2025 Best Place to Work and Silver Stevie® Award Winner for Great Employers
Skills & Technologies
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About Propelus Inc.
Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.
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