Customer Support Specialist - Brighterly

📋 Description

• • Customer Support Specialist at Brighterly, a fast-growing online math school for children in English-speaking countries, serving as a key link between clients and the platform to ensure a positive learning experience.
• • Day-to-day responsibilities include handling live chats with clients and tutors, processing support tickets, making proactive calls to resolve issues, and matching students with suitable tutors based on their needs.
• • Brighterly is part of Skelar AS, a venture builder launching international IT product companies, with a team of 60 professionals and over 600 tutors delivering 20,000+ lessons monthly.
• • The role offers rapid growth opportunities in a scaling startup, exposure to cross-functional teams (sales, billing, retention, tutor support), and the chance to contribute meaningfully to children’s education while working in a mission-driven environment.