Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist I at Teamworks Technologies, Inc., you will serve as the primary point of contact for coaches, athletic trainers, compliance officers, and student-athletes who rely on Teamworks’ product suite to manage critical operations in collegiate and professional sports. Your role is essential to maintaining seamless customer experiences during high-stakes periods like the 'Return to Play' season, where timely, accurate support directly impacts team readiness, compliance, and athlete safety. You will be the frontline advocate ensuring that technical issues are resolved swiftly and empathetically, reinforcing trust in Teamworks as the Operating System for Sports™.
- • You will own and manage a high-volume daily queue of support cases, triaging incoming inquiries by severity and customer impact to prioritize urgent issues affecting team operations, compliance deadlines, or athlete eligibility. This includes troubleshooting complex technical problems across the Hub, Compliance + Recruiting, Camps, Inventory Management, and Academics platforms — guiding users through configuration steps, data uploads, form conversions, and ticket submissions while documenting resolutions thoroughly for knowledge sharing and audit trails.
- • You will deliver clear, timely, and empathetic communication via email, chat, and phone, translating technical details into accessible language that keeps customers informed, confident, and supported throughout the resolution process. Your tone will consistently reflect Teamworks’ core values of honesty, humility, and commitment, turning frustrating experiences into opportunities to build loyalty and trust.
- • You will actively contribute to team KPIs by meeting or exceeding benchmarks for first-response time, mean time to resolution, and customer satisfaction (CSAT) scores, using data-driven insights to refine your approach and support continuous improvement in service delivery.
- • You will identify and surface patterns in recurring issues — such as frequent configuration errors, integration gaps, or usability challenges — to product, engineering, and operations teams, providing actionable feedback that drives product enhancements, documentation updates, and process optimizations.
- • You will participate in rotating chat and triage shifts, including weekend coverage, to ensure 24/7 support availability for customers across multiple time zones, particularly during peak seasons when demand surges and operational continuity is critical.
- • You will join a tight-knit, collaborative Support team known for its psychological safety, knowledge sharing, and mutual accountability — where mentorship is encouraged, and your growth is actively nurtured through cross-training, shadowing opportunities, and exposure to escalation paths.
- • You will gain deep functional expertise in sports technology operations, developing a nuanced understanding of collegiate athletics workflows, compliance requirements (NCAA, NAIA, NJCAA), and the unique pressures faced by athletic departments — positioning you for advancement into senior support roles, product specialist positions, or transitions into Customer Success, Operations, or even Product Management within Teamworks’ broader organization.
- • You will develop transferable skills in technical troubleshooting, customer empathy, process documentation, and cross-functional communication — all highly valued across tech and sports industries — while working within a mission-driven company that values innovation, inclusivity, and the holistic development of its teammates.
🎯 Requirements
- • Must be located in the Mountain or Pacific time zone to support 24/7 coverage requirements
- • Proven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgency
- • Demonstrated strong written and verbal communication skills with a customer-first approach
- • Proven track record of solving problems independently and seeing them through to completion
- • Must be available for weekend shift rotation
- • Availability during peak 'Return to Play' season (July 13 – September 11) is strongly preferred
🏖️ Benefits
- • Opportunity to work for a mission-driven sports technology company powering 6,500+ organizations worldwide, from collegiate programs to major pro leagues
- • Collaborative, inclusive team culture rooted in core values of honesty, hard work, humility, commitment, innovation, and exceptionalism
- • Clear pathways for growth within Support and across broader business areas including Product, Customer Success, and Operations
- • Exposure to cutting-edge sports tech platforms and deep domain knowledge in collegiate athletics operations and compliance
- • Commitment to diversity, equity, and inclusion with affirmative action policies and reasonable accommodations for candidates with disabilities
Skills & Technologies
Onsite
About Teamworks Technologies, Inc.
Teamworks is a leading athlete engagement platform that provides a centralized hub for sports organizations to manage communication, scheduling, and performance data. The platform offers tools for coaches, athletes, and staff to streamline operations, enhance team cohesion, and improve overall performance. Its comprehensive suite includes features for messaging, content sharing, workout tracking, and analytics. Teamworks serves a wide range of sports, from professional leagues to collegiate and international teams, empowering them to build stronger connections and achieve their goals through innovative technology solutions.
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