Job Overview
Location
United Kingdom
Job Type
Full-time
Category
Customer Support
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist II, Performance at Teamworks Technologies, you will serve as a senior escalation point for the most complex technical and operational challenges across the AMS, Nutrition, and Strength and Conditioning platforms, directly supporting elite sports organizations in European football, rugby, and beyond by ensuring their performance technology environments run smoothly and effectively.
- • You will own a high-complexity ticket queue, lead cross-functional initiatives without waiting for direction, and act as a trusted subject matter expert who bridges customer needs with internal Product, Engineering, and Customer Success teams to drive resolution and product improvement.
- • Your day-to-day responsibilities include building and configuring Teamworks Performance products for customers, analyzing performance data to diagnose issues and surface actionable insights, coordinating bug escalations with engineering, contributing to internal documentation and operational KPIs, and participating in a rotating on-call schedule for approximately 5–6 weekends per year during critical project periods.
- • You will work in a 60/40 split between ticket-based support and collaborative Product Success activities, allowing you to contribute strategically while maintaining hands-on engagement with customer environments and performance staff.
- • By serving as the go-to expert for both customers and junior teammates, you will elevate team capability, improve response quality, and help scale support operations as Teamworks continues its rapid growth across global sports technology markets.
- • This role offers the opportunity to deepen your expertise in elite performance environments, influence product development through real-world customer insights, and grow your career at a fast-moving, mission-driven company that powers over 6,500 sports organizations worldwide.
🎯 Requirements
- • Direct, hands-on experience using Teamworks AMS in a professional or high-performance sports environment
- • Background in sports performance, including sports science, strength and conditioning, nutrition, athletic training, or a related field
- • Proven ability to independently resolve complex, ambiguous support issues across a high-volume queue with urgency and quality
- • Strong data literacy: ability to interpret, troubleshoot, and draw insights from performance data across multiple disciplines
- • Experience owning cross-functional work or projects beyond individual ticket resolution
- • Strong written and verbal communication skills in English, with confidence engaging performance directors, coaching staff, and front office stakeholders
- • Sound judgment when handling sensitive athlete health and performance data, adhering to data security best practices
🏖️ Benefits
- • Opportunity to work with elite sports organizations across European football, rugby, and other performance-driven environments
- • Hybrid role blending technical support and strategic Product Success collaboration (60/40 split)
- • Clear path to grow impact and career at one of the fastest-growing companies in sports tech
- • Exposure to advanced product configuration, data analysis, and cross-functional project leadership
- • Rotating on-call schedule limited to approximately 5–6 weekends per year during key customer periods
- • Inclusive, values-driven culture rooted in honesty, humility, hard work, commitment, innovation, and exceptionalism
Skills & Technologies
About Teamworks Technologies, Inc.
Teamworks is a leading athlete engagement platform that provides a centralized hub for sports organizations to manage communication, scheduling, and performance data. The platform offers tools for coaches, athletes, and staff to streamline operations, enhance team cohesion, and improve overall performance. Its comprehensive suite includes features for messaging, content sharing, workout tracking, and analytics. Teamworks serves a wide range of sports, from professional leagues to collegiate and international teams, empowering them to build stronger connections and achieve their goals through innovative technology solutions.
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