Job Overview
Location
Remote (Hungary)
Job Type
Full-time
Category
Customer Support
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at GoTo, you will serve as first-line support for customers, handling inbound calls, callback requests, and email messages in both Italian and English, while initiating test scenarios or remote sessions when needed to resolve technical issues.
- • You will take ownership of user problems, proactively address customer inquiries, document all interactions in Salesforce, and collaborate with next-level support teams to investigate and resolve complex technical issues.
- • GoTo’s Customer Care & Success team leverages AI-powered solutions and intelligent automation to streamline support, enhance customer experiences, and make IT easy by securely connecting users and solving problems efficiently.
- • In this role, you will continuously improve your technical and interpersonal skills, gain exposure to cutting-edge support technologies, and grow your career in IT, customer service, or technology-driven fields within a supportive, innovative environment.
🎯 Requirements
- • Excellent communication skills in both written and verbal Italian and English, with the ability to explain complex technical concepts clearly and simply to customers.
- • Previous experience in customer-facing IT support, including configuring and troubleshooting software and hardware.
- • Strong troubleshooting and analytical abilities, with the capacity to prioritize tasks effectively and learn new technologies quickly.
- • Proven teamwork skills, including sharing best practices, adapting positively to change, and managing time efficiently in a collaborative setting.
- • Ambition to grow professionally and take advantage of GoTo’s career development opportunities in IT, customer service, or technology-based roles.
🏖️ Benefits
- • Full remote work option within Hungary, with on-demand access to the Astoria office for flexible hybrid work arrangements.
- • Comprehensive health benefits, life and disability insurance, and generous paid time off including paid holidays, volunteer time off, quarterly self-care days, and no-meeting days.
- • Tuition and reading reimbursement programs, Thrive Global Wellness Program, Employee Assistance Program (EAP), and one-on-one wellness coaching to support holistic well-being.
- • Gym reimbursement programs, monthly remote work stipend for home office expenses, and GoTo performance bonus program to recognize impact and contributions.
- • Employee Resource Groups (ERGs), GoTo Gives initiative, and charitable matching program to foster community engagement and personal impact.
Skills & Technologies
About GoTo, Inc.
GoTo, Inc. is a leading provider of remote access and collaboration software solutions. The company offers a comprehensive suite of products designed to enable seamless communication, support, and collaboration for businesses of all sizes. Their offerings include remote support tools, meeting and webinar platforms, and secure remote access solutions. GoTo's technology empowers IT professionals to provide efficient technical support, facilitates virtual meetings and online events, and allows employees to connect to their work environments from anywhere. The company focuses on delivering reliable, user-friendly, and secure solutions that enhance productivity and streamline business operations in today's increasingly distributed workforce.
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