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Customer Support Specialist IV-2

Samsara Inc.

Job Overview

Location

Bengaluru - BLR1

Job Type

Full-time

Full Job Description

📋 Description

• Customer Support Specialist IV-2 at Samsara Inc. is a hybrid role based in Bengaluru, focused on delivering exceptional customer service for Samsara’s Connected Operations™ Cloud platform, which enables industrial customers to leverage IoT data for improved safety, efficiency, and sustainability.
• Day-to-day responsibilities include handling customer inquiries via phone, chat, and email related to billing, contract renewals, cancellations, and product troubleshooting; managing escalations; prioritizing work queues; documenting account statuses; and championing Samsara’s cultural principles such as Focus on Customer Success and Be Inclusive.
• Samsara is a publicly traded company (NYSE: IOT) pioneering the Connected Operations™ Cloud, serving industries like agriculture, construction, transportation, and manufacturing that represent over 40% of global GDP, with a mission to improve the safety, efficiency, and sustainability of physical operations worldwide.
• In this role, you will develop deep expertise in multi-channel customer support, escalation management, and ticketing systems while growing your career in a high-growth, innovative environment that values ownership, experimentation, and long-term impact.

🎯 Requirements

• 3-5 years of experience in a customer-facing role within a contact center environment
• English fluency is required
• Experience managing 20+ cases per day via phone, chat, and email channels
• Proficiency with ticketing systems such as Zendesk, Salesforce, or ServiceCloud
• Ability to work flexible hours including mornings, nights, and weekends on assigned 5-day, 8-hour shifts with 2 consecutive days off
• Proficient with macOS

🏖️ Benefits

• Above-market total compensation including base salary, performance-based bonus/variable pay, and equity (for eligible roles)
• Flexible working model supporting remote, hybrid, or in-person work based on operational needs
• Comprehensive health and parental leave plans
• Professional development stipend to support continuous learning and skill growth
• Inclusive workplace committed to belonging and equal opportunity for all backgrounds

Skills & Technologies

Remote

Degree Required

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Samsara Inc.

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About Samsara Inc.

Samsara Inc. provides a cloud-based Industrial IoT platform that combines hardware sensors, cameras, and AI analytics to help commercial fleets and industrial organizations track vehicles, equipment, and sites in real time. The system captures data on location, fuel usage, driver behavior, asset utilization, and safety events, then presents insights through web and mobile dashboards to improve operational efficiency, reduce costs, and enhance safety and compliance for customers worldwide.

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