Customer Support Specialist - Japanese speaker

📋 Description

• • Customer Support Specialist - Japanese speaker role at Red Hat, Inc. focused on providing high-quality assistance to enterprise customers in Japan and globally, acting as a vital link between customers and internal stakeholders to ensure smooth problem resolution and high customer satisfaction.
• • Day-to-day responsibilities include serving as the primary point of contact for Japanese enterprise customers via phone and email, managing initial customer interactions, coordinating communication with internal teams, performing diagnosis and troubleshooting of customer issues, escalating complex problems when necessary, researching issues thoroughly, and contributing to the team's knowledge base by documenting solutions and creating knowledge articles.
• • The role is part of Red Hat's Customer Experience and Engagement (CEE) team, a global organization supporting enterprise customers with account and subscription management for Red Hat's open source software solutions, including Linux, cloud, container, and Kubernetes technologies, with a flexible remote work environment across Australia.
• • The person in this role can develop expertise in enterprise customer support for open source technologies, enhance cross-cultural communication skills in Japanese and English business environments, gain experience in proactive problem-solving and knowledge sharing within a collaborative remote team, and build a career in customer experience at a world-leading open source company known for its inclusive and innovative culture.