Customer Support Specialist - Labs

📋 Description

• • As a Customer Support Specialist - Labs at Fullscript Inc., you will be at the forefront of delivering unparalleled service to practitioners and patients across North America, serving as the primary point of contact to provide proactive assistance and personalized solutions that ensure customer success and satisfaction.
• • Day to day, you will engage with customers via multiple channels to resolve inquiries, troubleshoot issues related to lab services and supplements, document interactions accurately, and collaborate with internal teams to improve the customer experience while maintaining a high standard of empathy and professionalism.
• • Fullscript is an industry-leading health technology company powering care for over 125,000 practitioners and 10 million patients through an integrated platform that combines clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements, all designed to make care smarter and more human.
• • In this role, you will develop strong communication and problem-solving skills, deepen your knowledge of healthcare technology and lab services, build meaningful customer relationships, and contribute to a mission-driven team focused on improving health outcomes through better access and support.