Job Overview
Location
Berlin / Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at Ostrom GmbH, you will play a key role in supporting the company’s mission to build Europe’s leading energy management platform and provide fair, clean energy to everyone. Your work directly contributes to customer satisfaction and the smooth operation of energy services in a fast-growing, purpose-driven startup.
- • Day to day, you will handle customer inquiries via email in a timely, friendly, and solution-oriented manner; manage operational processes such as customer switches, billing inquiries, and tariff questions; resolve complex cases by liaising with other energy providers, grid operators, and metering point operators; apply your understanding of energy market topics like EDIFACT and market communication; and proactively suggest improvements to enhance service quality and back-office processes in contract management.
- • You will join a diverse, international team of over 50 employees from 16+ nationalities, with 46% female representation, working in a transparent, flexible, and results-oriented environment that values customer focus and innovation. Ostrom is a Certified B Corp™ and Germany’s fastest-growing digital green energy provider, backed by over €40 million in funding, committed to driving the energy transition through smart technologies like NeoGrid™, dynamic pricing, and renewable energy optimization.
- • In this role, you will develop expertise in energy market operations, strengthen your customer service and problem-solving skills, gain experience in a mission-driven startup, and grow professionally through personal development paths, learning budgets, and knowledge-sharing opportunities—all while contributing to meaningful environmental impact, as each customer switching to Ostrom helps offset approximately 1.5 tons of CO₂ annually.
🎯 Requirements
- • Experience in customer service, ideally written support via email or ticketing systems
- • Very good German language skills (C1 level) – mandatory for this role
- • Good English language skills (minimum B2 level)
- • Proactive, solution-oriented, and structured approach to work, even under pressure
- • Enjoy helping customers, solving problems, and explaining complex topics in simple terms
🏖️ Benefits
- • Annual learning budget for personal and professional development
- • Company pension scheme and VSOP (employee stock ownership plan)
- • Discounted gym membership, public transport ticket, or choice of e-bike/e-moped or monthly vouchers (FutureBens)
- • Flexible working arrangements – work from office, home, or remotely (e.g., from Sardinia)
- • Regular team events, happy hours, company trips, and transparent communication via town halls and retrospectives
Skills & Technologies
About Ostrom GmbH
Ostrom GmbH supplies German households with 100 % renewable electricity under transparent, flexible monthly contracts. Through its digital platform, customers track real-time consumption, carbon savings and costs, while dynamic pricing reflects live market rates. The Berlin-based energy retailer integrates directly with smart-home devices and enables users to shift demand to cheaper, greener hours, reducing grid strain and personal bills. Founded in 2021, Ostrom operates without lock-ins or paper bills, managing metering, billing and support via a single mobile app and proprietary backend.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
