Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
June 16, 2026
Full Job Description
đź“‹ Description
- • Lead the overnight customer support team at Mudflap Inc., ensuring exceptional service for truckers during critical hours when the company’s 24/7/365 support is most needed.
- • Balance real-time customer issue resolution with team coaching, performance management, and operational oversight to maintain high service standards.
- • Serve as a subject matter expert on Mudflap’s payment products for the trucking industry, guiding agents and customers through complex issues while driving process improvements.
- • Foster a culture of continuous improvement by translating agent feedback into actionable steps, modeling best practices, and collaborating cross-functionally to resolve recurring customer pain points.
- • Contribute to Mudflap’s mission of supporting independent truckers who keep the U.S. economy moving by delivering industry-leading customer satisfaction in a fast-growing marketplace.
🎯 Requirements
- • 3+ years in a leadership or supervisory role directly managing and developing customer support agents
- • Experience using customer support tools and platforms such as Zendesk, Intercom, or similar ticketing systems
- • Strong written and verbal communication skills with a proactive, data-driven problem-solving mindset
- • Proven ability to lead projects, improve processes, and enhance the customer experience
- • Comfortable adopting new technology and leveraging tools to work more effectively
- • Curious, humble, and eager to learn with a growth mindset
🏖️ Benefits
- • Competitive salary and equity in a high-growth startup
- • Multiple health benefit options
- • Responsible Time Off
- • 401(k) matching
- • Opportunities and support for major career growth
- • Annual Company offsite event (Mudfest!)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Mudflap Inc.
Mudflap Inc. operates a mobile application that enables owner-operator truck drivers and small fleets to save on fuel at over 1,500 independent truck stops across the United States. Users reserve discounted fuel through the app, then pay instantly via mobile without needing fleet cards or credit checks. The company partners with fuel retailers to offer lower prices and earns revenue through merchant fees and data services. Founded in 2017 and headquartered in San Francisco, the platform also provides analytics and loyalty rewards to improve fuel purchasing efficiency for small trucking businesses.
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