Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Support
Date Posted
May 11, 2026
Full Job Description
đź“‹ Description
- • The Customer Technical Support II role at Computer Systems, Inc. (CSI) provides advanced technical support to internal and external customers by installing, configuring, and troubleshooting hardware and software solutions, serving as an escalation point for complex issues to ensure system stability and customer satisfaction.
- • Day-to-day responsibilities include monitoring and managing incoming requests via CRM systems, responding to support calls with prioritization based on severity and business impact, researching and documenting issues requiring engineering escalation, and troubleshooting moderately complex problems across servers, databases, and applications.
- • The role involves building and configuring servers—including ordering equipment, updating hardware, installing software and databases, implementing security configurations, shipping systems, and decommissioning legacy equipment—as well as participating in disaster recovery testing and mentoring junior technical support staff.
- • CSI is a forward-thinking software provider serving community and regional financial institutions with open, flexible technologies, including award-winning core banking platforms, lending, digital banking, payments, financial crime prevention, and cybersecurity solutions, backed by a 60-year legacy of personalized service.
- • In this role, the individual can develop deep expertise in enterprise infrastructure, gain experience in financial services technology environments, grow into a trusted escalation resource, and build leadership skills through mentoring and training peers while contributing to system reliability and customer success.
🎯 Requirements
- • Minimum of 3 years of relevant technical support experience
- • Technical education or equivalent job knowledge comparable to a 2-year college or trade school program
- • Experience supporting servers, databases, and enterprise applications
- • Strong troubleshooting, analytical, and documentation skills
- • Ability to manage multiple priorities in a fast-paced support environment
- • Strong communication skills and a customer-focused mindset
🏖️ Benefits
- • Competitive salary with eligibility for incentive awards based on individual and business performance
- • Comprehensive range of benefits (details available via CSI Benefits Summary)
- • Opportunities to mentor and train junior technical support specialists
- • Involvement in disaster recovery testing and response activities
- • Exposure to financial services and banking technology environments
- • Work with award-winning core banking platforms and related financial technologies
Skills & Technologies
Remote
About Computer Systems, Inc.
Provider of enterprise software and managed IT services for local governments, utilities, and public sector agencies. Products include ERP, utility billing, tax collection, asset management, and citizen engagement platforms. Services span cloud hosting, cybersecurity, data conversion, and ongoing support. Founded in 1978, headquartered in Fairfax, Virginia, serving over 1,500 clients across North America.
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