Job Overview
Location
Frankfurt
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead online and onsite training sessions for caregivers and voize coaches to ensure effective product adoption of the AI-powered solution.
- • Deliver dynamic, engaging training to groups of 10–15 frontline healthcare workers, empowering them to reduce administrative burden and improve documentation workflows.
- • Execute Train the Trainer programs by equipping voize coaches at client facilities to independently train larger teams of nurses and caregivers.
- • Collaborate with Support, Product, and Customer Success teams to identify onboarding friction points and provide real-time feedback for product improvements.
- • Monitor user adoption rates across client sites and revisit training strategies for groups demonstrating low engagement or resistance to the technology.
- • Conduct onsite visits to low-adoption care facilities to re-engage users, provide hands-on support, and troubleshoot implementation challenges.
- • Create, update, and optimize training materials—including guides, videos, and presentations—based on user feedback, adoption data, and onboarding insights.
- • Adapt training content and delivery methods to meet the needs of diverse healthcare environments and caregiver skill levels.
- • Track and report on training effectiveness metrics to inform scaling strategies and improve overall customer activation.
- • Maintain a deep understanding of voize’s AI companion features and how they alleviate administrative tasks for nurses and caregivers.
- • Travel 2–3 times per week to client locations across Germany to deliver in-person training and support.
- • Act as a bridge between end-users and internal teams, translating frontline feedback into actionable product and process improvements.
- • Foster a culture of trust and empowerment during training, helping caregivers feel confident and supported in adopting new technology.
- • Participate in regular cross-functional meetings to align training initiatives with broader customer success and product goals.
- • Continuously refine training programs to reflect updates in the product, regulatory requirements, and evolving caregiver workflows.
- • Represent voize professionally at client sites, embodying the company’s mission to give healthcare workers back time for patient care.
🎯 Requirements
- • Proven experience in Train the Trainer programs, particularly with large groups
- • Strong communication and presentation skills, able to engage and motivate users
- • Experience in training professionals, ideally in the healthcare or caregiving sector
- • Fluent in German (C2), with good knowledge of English
- • Willingness to travel 2–3 times a week to our customers
- • Based in or willing to relocate to Berlin, Munich, Cologne, or Frankfurt
🏖️ Benefits
- • 30 vacation days plus your birthday off
- • Germany Transport Ticket
- • Urban Sports Club membership
- • Regular company off-sites
- • Access to learning platforms such as Blinkist and Audible
- • Flexible working hours and a hybrid work setup
Skills & Technologies
About Voize Inc.
Voize is a technology company focused on revolutionizing customer communication through AI-powered solutions. Their platform enables businesses to automate and enhance customer interactions across various channels, including voice, chat, and email. By leveraging advanced natural language processing and machine learning, Voize aims to improve customer service efficiency, reduce operational costs, and provide personalized experiences. The company operates within the rapidly growing conversational AI and customer experience management sectors, offering tools that help businesses scale their support operations and gain deeper insights into customer needs and sentiment. Their solutions are designed for a wide range of industries seeking to optimize their customer engagement strategies.
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