Job Overview
Location
Seoul
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • As a CX Agent for the Japan Market at Speak AI, you will be the primary voice of the company for Japanese-speaking users, ensuring they receive timely, empathetic, and effective support that enhances their language learning experience and drives satisfaction and loyalty.
- • You will handle inbound support requests in Japanese via in-app chat, email, and other channels, diagnose and resolve issues related to subscriptions, account access, billing, and app features, and escalate technical bugs to engineering with clear reproduction steps.
- • You will maintain high-quality service standards by tracking CSAT and QPI metrics, identify trends in user feedback, and share actionable insights with product and engineering teams to improve the user experience.
- • You will contribute to the internal Knowledge Base in both Japanese and English, participate in weekly team syncs, QA reviews, and Voice of the Customer (VoC) reporting, and collaborate closely with cross-functional teams in a fast-growing, mission-driven startup environment.
🎯 Requirements
- • 1+ years of customer support or customer-facing experience
- • Native-level Japanese communication skills (reading, writing, speaking)
- • Deep familiarity with Japanese culture and communication norms
- • Conversational English for internal team communication
- • Strong empathy and a user-first mindset
- • Self-starter with ability to independently manage multiple cases and proactively flag issues
🏖️ Benefits
- • Join a rapidly growing, mission-driven company backed by top-tier investors including OpenAI, Accel, and Founders Fund, with recent Series C funding and strong product-market fit.
- • Work with a talented, tight-knit global team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana, where collaboration and mutual respect are core values.
- • Opportunity to impact millions of learners worldwide by helping break down barriers to language acquisition through innovative AI-powered education.
- • Hybrid work model based in Seoul with exposure to global users and potential for travel to other offices.
- • Clear path for growth, with potential to extend the 12-month contract or convert to a full-time role based on performance and business needs.
Skills & Technologies
About Speak AI Inc.
Speak AI Inc. provides an AI-powered platform that records, transcribes, and analyzes audio, video, and text data in over 70 languages. It converts unstructured conversations into searchable, shareable insights and automatically identifies keywords, topics, and sentiment. Teams use the service for qualitative research, sales calls, meetings, and academic interviews, gaining dashboards and reports without manual tagging. The company also offers an API and integrations with Zoom, Google Meet, and other tools, enabling embedded transcription and analytics workflows.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
