Job Overview
Location
UK - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Collaborate directly with dental clinicians in real-time to review, refine, and optimize case designs for optimal aesthetic and functional patient outcomes, providing expert guidance on complex implant and crown & bridge cases.
- • Provide live technical support to clinicians via phone, chat, and video calls, troubleshooting issues related to digital scanning, case preparation, and CAD/CAM design workflows using 3Shape platforms.
- • Act as a critical liaison between clinicians and internal Dandy lab teams, translating clinical feedback into precise production instructions to ensure accurate and high-quality outcomes.
- • Deliver empathetic, professional customer service by building trust with dental practitioners through clear, confident communication during real-time interactions.
- • Navigate and utilize digital dental design platforms swiftly, adapting to new tools and system updates within a fast-paced, fully-digital lab environment.
- • Manage multiple concurrent customer support conversations across chat, phone, and video channels while maintaining accuracy, timeliness, and a high standard of care for every case.
- • Participate in treatment planning by analyzing scan data, identifying design flaws or inefficiencies, and recommending evidence-based modifications aligned with best digital dentistry practices.
- • Ensure all cases meet strict quality standards and deadlines, consistently delivering precision-engineered results under time-sensitive conditions.
- • Maintain thorough documentation of customer interactions, technical issues, and case modifications to support continuous improvement and knowledge sharing within the team.
- • Stay current with evolving digital dental technologies, including implant systems, scan bodies, and workflow standards, to provide up-to-date advice and support to clinicians.
- • Work within scheduled shifts: 8am–4:45pm GMT, 9am–5:45pm GMT, or 9:30am–6:15pm GMT, ensuring availability during core business hours to support global clinician needs.
- • Foster strong professional relationships with dental practices by demonstrating deep technical expertise, responsiveness, and a patient-centered approach.
- • Contribute to the continuous enhancement of Dandy’s digital operating system by sharing on-the-ground feedback from clinicians to inform product development and operational improvements.
- • Maintain compliance with clinical data privacy standards and company protocols during all customer interactions and case handling.
- • Adapt quickly to changing priorities in a high-growth startup environment, balancing multiple complex cases while upholding Dandy’s commitment to innovation and excellence.
🎯 Requirements
- • 3+ Years in a Dental Technician Role
- • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- • Previous experience in a customer-facing lab role is preferred
- • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
- • Comfortable chatting live with doctors via chat, phone, or video calls
🏖️ Benefits
- • Healthcare coverage
- • Dental coverage
- • Mental health support
- • Parental planning resources
- • Retirement savings options
- • Generous paid time off
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
