Job Overview
Location
UK - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Collaborate directly with dental clinicians in real-time to review, refine, and optimize removable prosthetic case designs, ensuring optimal aesthetic and functional outcomes for patients.
- • Provide live technical support to doctors via phone, chat, and video calls, troubleshooting scan-related issues, workflow errors, and design challenges to ensure seamless patient treatment.
- • Apply expert knowledge of 3Shape CAD/CAM software to design full dentures and partial dentures, adhering to industry best practices for digital workflows and scan body placement.
- • Act as the primary liaison between clinicians and internal dental lab production teams, translating clinical feedback into precise technical instructions for case fabrication.
- • Build and maintain trust with dental professionals by delivering empathetic, clear, and professional communication during high-stakes case discussions.
- • Manage multiple live patient case conversations simultaneously, prioritizing urgency and quality while maintaining adherence to strict deadlines.
- • Ensure all case modifications and design adjustments comply with clinical standards and Dandy’s quality benchmarks across every stage of the digital workflow.
- • Educate clinicians on the proper use of Dandy’s digital tools, guiding them through scanning protocols, case preparation, and design parameter selection to improve success rates.
- • Identify recurring clinical pain points and escalate insights to product and engineering teams to inform platform improvements and user experience enhancements.
- • Maintain meticulous documentation of all client interactions, design changes, and case resolutions to support continuity and accountability.
- • Work within scheduled shifts: 8am–4:45pm GMT, 9am–5:45pm GMT, or 9:30am–6:15pm GMT, ensuring consistent availability during core business hours in the UK timezone.
- • Adapt quickly to evolving digital dental technologies and update skills to remain proficient with new platform features and workflow updates.
- • Demonstrate strong independent problem-solving skills when addressing unusual or complex cases with limited precedent, leveraging clinical expertise to recommend viable solutions.
- • Uphold exceptional quality standards across all cases, even under time pressure, ensuring every patient outcome meets or exceeds clinical expectations.
- • Contribute to a fully digital lab environment by embracing paperless processes, real-time communication tools, and data-driven case tracking systems.
- • Participate in ongoing training sessions to deepen understanding of emerging removables techniques, material advancements, and digital dentistry trends.
🎯 Requirements
- • 3+ years in a dental technician role
- • 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
- • Deep understanding of digital dental workflows, including scan bodies and best design practices
- • Proven ability to build rapport with clinicians and offer empathetic, professional customer support
- • Excellent verbal and written communication skills with ability to translate clinical feedback into actionable insights
- • Comfortable engaging in live, real-time conversations with doctors via phone, chat, or video
🏖️ Benefits
- • Comprehensive healthcare coverage tailored to UK location
- • Dental benefits
- • Mental health support resources
- • Generous paid time off
- • Retirement savings options
- • Parental planning resources
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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