Job Overview
Location
United States Remote
Job Type
Full-time
Category
Sales
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • Drive new logo acquisition across key verticals including healthcare, retail, and financial services by developing and executing territory and prospecting strategies to land new customers through a direct sales motion.
- • Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure—while identifying, engaging, and building relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions.
- • Orchestrate cross-functional pursuit teams by leading and coordinating internal SMEs, solution consultants, and partners to design winning CX solutions, and capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
- • Champion CX transformation for customers by building senior-level relationships across Business, CX, Digital, IT, and Operations, and helping customers define and deliver CX transformation through business challenge definition, value determination, and improved customer experience visualization.
- • Accelerate growth through partner-led sales motions by driving new revenue via partner-sourced opportunities, including referrals and co-sell engagements with strategic partners, and leading and closing partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
- • Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI, and negotiate pricing, commercial terms, and contractual agreements through to signature.
- • Lead discovery, run CX value conversations, and deliver compelling presentations and demos to support the full sales lifecycle.
- • Join a collaborative culture at CSG where ideas to grow the CX business are heard and acted on, and contribute to reimagining customer experience for the world’s leading brands as a global, trusted provider.
🎯 Requirements
- • 3+ years of successful technology sales experience selling into one or more of CSG’s target verticals: Financial Services, Healthcare, Retail, or Cable/Telecommunications.
- • 5+ years of quota-carrying field sales experience identifying, qualifying, and closing enterprise prospects, with a proven track record of achieving or exceeding sales quotas.
- • Demonstrated success driving the full sales cycle from prospecting through negotiation and close.
- • Ability to build credibility and trust with senior stakeholders across new logo prospects and partner-led opportunities.
- • Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations.
- • Experience selling or positioning enterprise CX platforms, including journey orchestration, digital experience, IVR, and experience management solutions that connect data, insights, and engagement across the customer lifecycle.
🏖️ Benefits
- • Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.
- • Opportunity to sell impactful CX solutions with a global, trusted provider.
- • Collaborative culture where your ideas to grow the CX business are heard and acted on.
- • Eligibility for a bonus opportunity.
- • Position pay range: $145,697.16–$233,110.58.
- • Accommodations provided for persons with disabilities throughout the application and employment process.
Skills & Technologies
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About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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