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Default Servicing Manager (Bankruptcy & Foreclosure/Replevin)

Job Overview

Location

United States (Remote)

Job Type

Full-time

Category

Operations

Date Posted

May 16, 2026

Full Job Description

đź“‹ Description

  • • Lead end-to-end execution of bankruptcy workflows (Ch. 7, 11, 13) for chattel loan accounts, including filings, claims management, timeline adherence, and resolution.
  • • Manage replevin and legal recovery processes from referral through judgment, asset repossession, and final disposition, ensuring compliance and efficiency.
  • • Oversee day-to-day performance of legal vendors and attorneys, enforcing clear SLAs, accountability metrics, and operational standards.
  • • Drive measurable reductions in cycle time from default to legal resolution across bankruptcy and replevin pipelines.
  • • Maximize net recovery outcomes while controlling and optimizing legal expenses and vendor costs.
  • • Design, document, and refine scalable workflows, playbooks, and standard operating procedures (SOPs) to institutionalize best practices.
  • • Maintain real-time visibility into the legal pipeline, identifying stalled cases, prioritizing escalations, and reporting on key performance indicators.
  • • Collaborate cross-functionally with Collections, Customer Experience, and Asset Management teams to ensure seamless progression of delinquent accounts through legal channels.
  • • Identify systemic bottlenecks in default and legal recovery processes and implement rapid, data-driven solutions to improve throughput and reduce backlogs.
  • • Deliver predictable, clean operational workflows with minimal unresolved cases and high accuracy in documentation and reporting.
  • • Monitor and analyze recovery rates, loss severity metrics, and vendor performance to inform strategic improvements and budgeting decisions.
  • • Ensure all legal actions align with UCC Article 9 provisions and federal/state bankruptcy regulations.
  • • Act as the primary operational owner for all bankruptcy and replevin activities within the chattel loan portfolio, with no handoffs to third parties.
  • • Maintain rigorous documentation of all legal proceedings and vendor interactions to support audit readiness and internal compliance.
  • • Report directly to leadership on portfolio health, process efficiency, and recovery performance with actionable insights and data-backed recommendations.
  • • Adapt quickly to evolving legal requirements, regulatory changes, and internal business priorities in a fast-paced, high-growth environment.

🎯 Requirements

  • • 8+ years in default servicing with direct ownership of bankruptcy and legal recovery processes
  • • Strong working knowledge of bankruptcy procedures and UCC Article 9 (replevin)
  • • Experience managing attorneys and legal vendors with a focus on performance and efficiency
  • • Proven track record of improving timelines, recoveries, and operational execution
  • • Comfortable working in a fast-paced, build-as-you-go environment
  • • Data-driven mindset with the ability to manage a pipeline, not just individual cases

🏖️ Benefits

  • • Competitive Compensation with potential for annual bonuses and variable pay
  • • Equity for all employees, allowing participation in company growth
  • • Remote-first work environment with flexibility to work from home
  • • Comprehensive medical, dental, and vision insurance with company-subsidized STD, LTD, and life insurance
  • • Paid Time Off with encouragement to use it fully
  • • Access to wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more
  • • Paid parental leave
  • • No Meeting Wednesdays for focused work and recharge
  • • Training and licensing support for professional development
  • • Vibrant remote Slack community with interest-based channels
  • • Opportunities for internal career growth and promotion

Skills & Technologies

Go
Spring
Remote

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About Zippymh LLC

Zippymh LLC is a U.S.-based software development firm that builds productivity and workflow tools for small businesses and creative teams. Its flagship products include cloud-based file management, invoicing, and project-tracking applications designed to reduce administrative overhead. The company operates on a SaaS subscription model, integrates with popular third-party services, and emphasizes simple, fast user experiences. Headquartered in Delaware with a distributed remote workforce, Zippymh serves clients in North America, Europe, and Southeast Asia.

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