Delivery Managing Director EU

📋 Description

• • As the Managing Director - Delivery (Europe) at TechTorch Solutions Inc., you will step into a pivotal senior executive role, taking ultimate responsibility for the successful delivery of enterprise transformation programs across the European market. This high-impact position is central to our mission of redefining technology consulting for private equity-backed businesses, ensuring we deliver measurable value at speed and scale through AI-powered solutions, Generative AI, enterprise data platforms, and modern CRM ecosystems.
• • You will be the linchpin of our client relationships and execution model in Europe, overseeing a portfolio of complex, multi-workstream programs. Your leadership will ensure consistent, high-quality execution, driving client trust and commercial success in fast-paced, high-accountability environments where delivery excellence is paramount.
• • A core facet of your role will be the strategic expansion of existing client accounts. You will actively drive cross-sell and upsell initiatives, identifying and shaping new opportunities in partnership with TechTorch leadership, leveraging your deep understanding of our service offerings across AI, data, CRM, and automation.
• • You will provide executive-level oversight for up to four concurrent client programs, meticulously ensuring the quality, speed, and tangible outcomes of each initiative. This involves a hands-on approach to program governance, risk management, and value realization, ensuring alignment with client objectives and TechTorch's delivery standards.
• • Leading and developing a team of Delivery Managers is a critical responsibility. You will provide clear direction, robust coaching, effective performance management, and essential escalation support, fostering a high-performing delivery organization.
• • As a senior client partner, you will engage directly and regularly with C-level stakeholders. Your ability to build rapport, understand their strategic priorities, communicate progress, articulate risks, and demonstrate value realization will be key to nurturing strong, long-term client relationships.
• • You will be instrumental in shaping proposals, defining delivery approaches, and structuring commercial models for new engagements, working collaboratively with our sales and leadership teams to secure and deliver impactful projects.
• • Maintaining consistent delivery standards, robust governance frameworks, and transparent reporting across all projects under your purview is essential. This ensures predictability and reliability for our clients and internal stakeholders.
• • Strategic resource planning and allocation across your delivery teams will be a key focus, ensuring optimal utilization of talent, alignment of capabilities with project needs, and responsiveness to evolving client demands.
• • You will serve as the primary escalation point for any complex delivery, commercial, or stakeholder-related challenges, employing your extensive experience to navigate and resolve issues effectively.
• • Beyond day-to-day delivery, you will contribute significantly to the continuous evolution of TechTorch's delivery model, refining our playbooks and embedding best practices to enhance our operational efficiency and effectiveness.
• • You will actively support TechTorch leadership in shaping overarching account strategies, developing client roadmaps, and cultivating enduring partnerships that drive mutual growth and success.
• • This role demands a leader who embodies TechTorch's values: Client First, We Not Me, Get Stuff Done, AI First, Own It, and Agile Mindset. Your leadership will inspire teams to execute with speed, precision, and a relentless focus on delivering exceptional outcomes for our private equity clients.
• • You will be at the forefront of delivering cutting-edge AI and data transformation programs, working with some of the most sophisticated businesses and investors in the market. This is an opportunity to make a significant mark on a rapidly growing consultancy and shape the future of enterprise technology delivery.
• • Your remit will span across Europe, requiring an understanding of diverse business landscapes and the ability to manage distributed, global teams effectively. The remote-first nature of the role offers autonomy and trust, empowering you to manage your responsibilities effectively from anywhere within the designated regions.
• • This position is ideal for a seasoned consulting leader who possesses a strong blend of deep delivery credibility, sharp commercial instincts, and the proven ability to operate at scale across multiple clients and diverse teams, driving transformative change and tangible business results.