Delivery Operations Manager

📋 Description

• • Own the end-to-end delivery lifecycle for Catalant’s most strategic client engagements, acting as the single point of accountability between Sales, Platform Operations, Clients, and our global network of 70,000+ independent Experts.
• • Translate signed statements of work into executable project plans—defining scope, milestones, resource allocations, and budget baselines—then shepherd every engagement from kickoff through final invoice and close-out documentation.
• • Serve as the operational quarterback during project execution: run weekly check-ins with client stakeholders and Expert teams, flag scope creep or timeline drift early, and orchestrate recovery actions (change orders, resource swaps, or re-scoping) to protect both client outcomes and Catalant margins.
• • Drive bullet-proof billing operations by owning invoice schedules, validating contract terms against deliverables, reconciling unbilled receivables, and ensuring Experts are paid accurately and on time—every time.
• • Produce and present concise, data-driven status reports to Client Communities, Accounts Receivable, Finance, and Executive Leadership, translating complex project and financial data into clear risk-mitigation recommendations.
• • Continuously monitor revenue health: analyze aging unbilled balances, detect negative trends, and proactively surface insights that inform pricing strategy, sales forecasting, and capacity planning.
• • Champion a culture of professionalism and accountability—every email, call, and deliverable should reinforce Catalant’s reputation as the gold standard for on-demand consulting.
• • Partner with Product and Engineering to design, test, and roll out enhancements to our Order-to-Cash workflow—identifying automation opportunities, piloting AI-driven anomaly detection, and reducing manual touchpoints without sacrificing control.
• • Build scalable playbooks, templates, and training materials that enable junior team members and cross-functional partners to execute at your level of excellence.
• • Contribute to quarterly OKR setting and retrospectives, ensuring Operations initiatives ladder directly to company-level goals around revenue growth, client NPS, and Expert satisfaction.
• • Stay ahead of industry best practices in SaaS billing, professional services automation, and marketplace governance, bringing fresh ideas back to the team every month.
• • Travel up to 10% (post-pandemic) for high-stakes client workshops, quarterly business reviews, or team off-sites in Boston.