Digital Consumer Experience Advocate (Remote – Must Reside in the Louisville, KY Area)
Job Overview
Location
USA, Louisville, KY
Job Type
Full-time
Category
Customer Support
Date Posted
July 10, 2026
Full Job Description
📋 Description
- • Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites.
- • Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.
- • Engage through digital channels, including the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
- • Utilize internal resources, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.
- • Follow protocol and maintain high standards of customer service.
- • Support business growth goals by identifying sales opportunities.
- • Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.
🎯 Requirements
- • Excellent written communication skills: grammar, sentence structure, and spelling.
- • Computer literate with ability to learn new applications quickly.
- • Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
- • Positive attitude with proven ability to work well with teams.
- • Strong typing skills.
🏖️ Benefits
- • $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation).
- • Occasional travel to our Louisville headquarters may be required for equipment setup, training, or team collaboration.
- • This role operates in a camera-on environment for internal meetings, so comfort with being on video is expected.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Haier Group Corporation
Haier Group Corporation is a multinational home appliances and consumer electronics company headquartered in Qingdao, China. Founded in 1984, it designs, manufactures, and distributes refrigerators, washing machines, air conditioners, televisions, and small appliances under the Haier, Casarte, Leader, GE Appliances, Fisher & Paykel, and Aqua brands. The company operates research, manufacturing, and sales networks across Asia, Europe, North America, and other regions, serving both retail and commercial customers worldwide.
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