Job Overview
Location
Remote
Job Type
Full-time
Category
Sales
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • The Director of Account Management leads ChowNow's post-sale revenue engine, owning renewal and retention across a base of 16K+ restaurant clients while driving expansion through cross-sell, upsell, and winback initiatives.
- • Day to day, the role involves setting strategic direction for account management, building scalable playbooks and team structure, overseeing two managers and nine individual contributors, and ensuring rapid adoption and value realization of new products.
- • About the team or company: ChowNow is a leading off-premise restaurant technology platform supporting over 20,000 restaurants across North America, processing $1B+ in annual gross food sales and saving partners over $700M in third-party fees, with a mission to empower independent restaurants to own their customer relationships.
- • What the person can learn or achieve: The opportunity to act as a change agent during a transformational phase of new product launches and evolving go-to-market strategy, shaping the future of a modern Account Management function under new executive leadership while driving measurable impact on restaurant partner success and company revenue.
🎯 Requirements
- • Proven experience leading account management or customer success teams in a B2B SaaS or technology environment
- • Strong track record in driving renewal, retention, expansion (upsell/cross-sell), and winback of churned customers
- • Experience building and scaling team structures, playbooks, and operating rhythms for post-sale functions
- • Ability to collaborate effectively with Sales, Product, and Marketing teams to align on go-to-market motions
- • Demonstrated leadership in guiding teams through periods of change, growth, and product evolution
🏖️ Benefits
- • Fully remote position based in the United States
- • Opportunity to impact over 20,000 restaurant partners and support local business growth
- • Leadership role in a mission-driven company focused on reducing third-party fees for independent restaurants
- • Chance to shape strategy and operations during a period of innovation and new product launches
- • Work under new executive leadership with a clear vision for company evolution
Skills & Technologies
About ChowNow, Inc.
ChowNow provides white-label online ordering and marketing tools for independent restaurants in the United States. The platform integrates with restaurants’ existing websites, social channels, and point-of-sale systems to enable commission-free takeout and delivery. Features include branded mobile apps, customer data ownership, automated marketing campaigns, and logistics partnerships for last-mile delivery. Founded in 2011, the company serves thousands of restaurants and focuses on helping them increase direct sales while reducing reliance on third-party marketplaces.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
