Director, AI Deployment Management

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale OpenAI’s global AI Deployment Management (ADM) organization, overseeing three core teams: Builder ADM (Codex and builder workflows), Core ADM (foundational customer workflows and platform adoption), and Pilot ADM (early-stage deployments, experimentation, and scaled onboarding).
• Define and continuously refine the long-term strategy, operating model, and vision for ADM to align with OpenAI’s business objectives and evolving customer needs across enterprise markets.
• Direct second-line managers and multidisciplinary teams responsible for technical deployment, customer operationalization, and adoption of OpenAI technologies in real-world workflows.
• Ensure customers successfully deploy, operationalize, and expand their use of OpenAI products through repeatable deployment frameworks, scalable engagement models, and standardized processes.
• Design and implement scalable operational systems including tooling, metrics, reporting frameworks, and governance models to improve deployment quality, efficiency, and customer satisfaction.
• Establish clear operational KPIs and mechanisms to measure deployment effectiveness, customer outcomes, and organizational performance across global markets.
• Collaborate closely with GTM, Product, Engineering, Research, Customer Success, and Technical Success leadership to align deployment strategies with product evolution and customer feedback.
• Serve as a key escalation point and strategic advisor for complex enterprise deployments, advocating for customer needs and operational insights across the organization.
• Champion safe, ethical, and responsible AI adoption by ensuring deployment practices align with OpenAI’s commitment to safety and human-centered AI principles.
• Partner with leadership to evolve OpenAI’s broader Customer Success and Technical Success organizations, defining career paths, organizational structures, and operational maturity frameworks.
• Build a high-performance culture centered on operational rigor, customer impact, scalability, and continuous improvement across all ADM teams.
• Use data and operational insights to drive strategic decisions, prioritize investments, identify bottlenecks, and optimize deployment workflows.
• Develop strong leadership bench strength by mentoring and cultivating management talent across Builder, Core, and Pilot ADM teams.
• Establish communication rhythms and alignment mechanisms with cross-functional stakeholders to ensure cohesive execution and organizational clarity.
• Analyze deployment data, customer feedback, adoption patterns, and operational metrics to identify improvement opportunities and deliver early wins within the first 90 days.
• Scale the ADM organization to support significant customer and revenue growth while maintaining a consistently high-quality customer experience.
• Help shape the evolution of OpenAI’s broader Customer Success and Technical Success operating models through organizational transformation and change management.
• Represent the voice of the customer in product and engineering discussions, ensuring deployment learnings directly influence roadmap priorities and product direction.
• Maintain deep understanding of enterprise AI deployment workflows, platform technologies, and technical customer engagement models to guide strategic decisions.

🎯 Requirements

• Proven track record of building and leading large-scale, customer-facing technical organizations through periods of rapid growth and organizational scale.
• Experience managing second-line leaders and overseeing multidisciplinary teams in technical deployment, customer success, solutions architecture, or technical account management functions.
• Strong operational leadership experience designing scalable systems, processes, tooling, and metrics for customer deployment and adoption motions.
• Deep understanding of enterprise AI deployment workflows, platform technologies, and technical customer engagement models.
• Demonstrated ability to lead globally distributed organizations and align cross-functional teams across Product, Engineering, GTM, and executive stakeholders.
• Exceptional leadership presence and ability to communicate complex technical concepts to both technical and non-technical audiences.

🏖️ Benefits

• Opportunity to shape the future of artificial general intelligence and ensure its benefits are widely shared.
• Work at the forefront of AI deployment at a leading research and deployment company with global impact.
• Collaborate with world-class teams in Product, Engineering, Research, and Customer Success to drive enterprise AI adoption.
• Access to cutting-edge AI technologies and tools, including Codex and other OpenAI platforms.
• Support for professional growth through mentorship, leadership development, and organizational scaling initiatives.
• Culture centered on operational excellence, customer impact, and responsible AI innovation.

Skills & Technologies

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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