Director, Business Operations – Prepay Editing

TBC Corporation

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• The Director of Business Operations – Prepay Editing is a strategic leadership role responsible for scaling a high-growth healthcare technology business by translating strategy into disciplined execution, ensuring alignment across product, content, delivery, and go-to-market functions to drive measurable impact on revenue growth, client outcomes, and operational efficiency.
• This role serves as the connective tissue between the General Manager and cross-functional teams, architecting the business operating system to enable visibility, accountability, and velocity—directly influencing executive decision-making and accelerating growth in Secondary prepay editing through data-driven performance management and process optimization.
• Day-to-day responsibilities include partnering with the GM to translate strategy into actionable quarterly and annual operating plans with clear milestones, ownership, and measurable outcomes; serving as the connective tissue across the business to ensure alignment between growth strategy, product/content development, and client delivery.
• Designing and leading the operating rhythm of the business, including weekly business reviews, monthly operating reviews, and quarterly planning cycles; establishing governance frameworks, decision-making processes, and risk management practices that drive clarity, speed, and accountability.
• Owning end-to-end performance visibility across pipeline, revenue growth, content readiness, client execution, and realized savings; building executive-level dashboards and insights that inform decisions and highlight opportunities to accelerate growth.
• Driving complex, cross-functional programs spanning content strategy, clinical build, solution design, analytics, client delivery, and customer support; proactively identifying dependencies and execution risks, removing bottlenecks to ensure on-time, high-quality delivery.
• Establishing and optimizing the content-to-revenue system, aligning content investments with growth targets, go-to-market priorities, and client demand; monitoring throughput, readiness, and scalability to ensure the business can meet accelerating demand.
• Partnering with GTM leadership to strengthen deal support capabilities, including standardized ROI narratives, value articulation, and consultative sales enablement; ensuring internal readiness to effectively position and sell prepay editing solutions.
• Building scalable playbooks that ensure seamless transitions from sale → implementation → optimization; driving consistency, reducing operational friction, and accelerating time-to-value for clients.
• Leading operational excellence initiatives, standardizing processes and implementing repeatable mechanisms that improve efficiency and reduce rework; embedding a culture of data-driven continuous improvement across teams.
• Synthesizing complex information into clear, actionable insights for senior leadership; providing transparent updates on progress, risks, and key decisions required to achieve business objectives.
• Supporting strategic decision-making through business cases, capacity modeling, and scenario planning; ensuring resources are aligned to the highest-impact opportunities tied to growth targets.
• Lyric is an AI-first, platform-based healthcare technology company with 35 years of pre-pay editing expertise, recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity, HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience—committed to simplifying the business of care by preventing inaccurate payments and reducing waste in the healthcare ecosystem.
• The team operates with a mission-driven, innovative culture focused on leveraging AI and data to improve healthcare affordability and efficiency for payers, providers, and patients, offering a remote-first environment with significant influence on executive strategy and business outcomes.
• In this role, the individual will develop advanced strategic execution capabilities in a high-growth healthcare technology environment, gain deep expertise in healthcare payment integrity and prepay editing systems, and build a track record of scaling complex operational systems while influencing executive-level decisions that directly impact client savings and company growth trajectory.

🎯 Requirements

• Minimum of eight (8) years of experience in Strategy & Operations, Product Ops, BizOps or Management Consulting, ideally within healthcare or healthcare technology.
• Demonstrated success driving cross-functional execution without direct authority, including managing complex dependencies and timelines.
• Strong quantitative and analytical capability—experience building KPIs, dashboards, operating reviews, and performance narratives.
• Experience improving processes and operating systems (planning, governance, reporting, handoffs) in a scaling organization.
• Strong communication skills with the ability to synthesize ambiguity into clear recommendations, decisions, and action plans.
• Familiarity with healthcare claims/payment workflows and/or savings-based value propositions (or strong adjacent experience).

🏖️ Benefits

• Competitive base salary range of $180,347.00 - $270,521.00 for this full-time remote US position.
• Opportunity to work with an award-winning company recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and recipient of the 2025 CandE Award for Candidate Experience.
• HI-TRUST and SOC2 certified organization ensuring robust security and compliance standards in a trusted healthcare technology environment.
• Remote-first work flexibility enabling work-life balance while contributing to a mission-driven healthcare innovation company.
• Exposure to executive-level strategic decision-making and direct influence on growth, client impact, and company performance.
• Opportunity to shape the future of healthcare with AI through Lyric’s #YouToThePowerOfAI innovation culture.

Skills & Technologies

Remote

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TBC Corporation

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About TBC Corporation

TBC Corporation is one of North America’s largest marketers of automotive replacement tires through a multi-channel network of wholesale, retail and franchise operations. The company manufactures and distributes proprietary brands such as Milestar, Lionhart and Americus alongside national brands, serving independent tire dealers, commercial fleets and consumers through more than 3,200 company-owned and affiliated locations. Headquartered in Palm Beach Gardens, Florida, TBC operates distribution centers across the United States and provides services including tire design, testing, logistics and technical support for passenger, commercial and specialty vehicle applications.

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