Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Management
Date Posted
March 22, 2026
Full Job Description
đź“‹ Description
- • The Director of Transformation & Optimization Office (T&OO) will lead a cross-functional team accountable for owning a significant investment and business portfolio focused on transforming the Workers’ Compensation Claims experience for customers, agents, and brokers. This role is critical to shaping the future of claims operations through strategic leadership and cross-functional collaboration.
- • The Director partners closely with T&OO senior leadership to integrate strategic vision and end-to-end transformation efforts across Claims into a cohesive roadmap and strategy, working with and influencing stakeholders across Workers’ Compensation Claims to own and govern the portfolio of strategic initiatives, including backlog refinement, prioritization, benefit alignment, and execution across change management, risk controls, and issue resolution.
- • Day-to-day responsibilities include owning and driving end-to-end transformation strategies across Workers’ Compensation Claims, focused on unlocking pace and scale, extending solutions across the business, and embedding generative AI throughout customer and claims journeys; driving consistency and best practices across Workers’ Compensation customer experience and supporting Claims processes; and owning and governing the portfolio of transformation and strategic initiatives, ensuring disciplined prioritization, alignment to strategy, and delivery of financial benefits and differentiated customer experiences.
- • The role involves developing and continuously refining the strategy and roadmap for leveraging data insights, generative AI, and other solutions to evolve the Workers’ Compensation operating model and customer experience; leading Optimization Consultants to ensure quality and timely delivery, proactive risk mitigation, and accurate development of KPIs and financials; and conducting analysis to inform business requirements.
- • The Director partners with T&OO Value Streams and CIO partners to assess and refine solution design, estimates, and corresponding epics and features, ensuring alignment with the Claims roadmap; owns metric development, cost-benefit analysis, and control planning for new processes or capabilities in partnership with Workforce Management, Finance, and Claims leadership; and partners with IT to support delivery including PI planning for ARTs, build, issue resolution, testing, change management, release, and measurement of results.
- • Additional duties include conducting analysis and supporting proof-of-concept pilots or test-and-learn initiatives to validate strategy or solution design assumptions; engaging and influencing stakeholders and business partners to identify process and technology enhancement opportunities, guide prioritization discussions, and maintain alignment with strategy; and leading or collaborating on strategic planning activities, including agenda development and facilitation of strategy working sessions.
- • The role also involves governing disciplined prioritization and planning, maintaining backlogs, and supporting effective team-level agile routines (PI planning, refinement, approvals, reviews, and demos); helping educate and challenge the organization to incorporate leading-edge capabilities into roadmaps; building and maintaining an innovation and experimentation backlog; and supporting Value Stream leadership in Operating Reviews, Monthly Business Reviews, and Business Product Councils and prioritization forums.
- • Finally, the Director leads, develops, and inspires a high-performing team by driving engagement, fostering collaboration, and supporting professional growth.
- • The Hartford Financial Services Group, Inc. is a purpose-driven insurance company committed to going beyond coverages and policies to make a difference in the lives of customers, employees, and communities. The company fosters a culture of innovation, inclusion, and continuous learning, where employees are empowered to achieve their goals while helping others accomplish theirs.
- • This role offers the opportunity to shape the future of Workers’ Compensation Claims through strategic transformation, leveraging cutting-edge technologies like generative AI and data analytics to drive measurable business outcomes and enhanced customer experiences.
- • The successful candidate will gain deep exposure to enterprise-level strategy, cross-functional leadership, and advanced transformation methodologies in a highly matrixed, collaborative environment, positioning them for continued growth and impact within a Fortune 500 organization.
🎯 Requirements
- • Enterprise-level strategic thinker with the ability to integrate knowledge across diverse business functions and translate strategy into executable plans.
- • Five or more years leading medium-to-large-scale, cross-functional programs or process improvement initiatives in a large, complex corporate environment; experience managing budgets and financials preferred.
- • Minimum of ten years of industry experience; strong P&C Claims business knowledge preferred.
- • Five or more years in a leadership role driving strategy, innovation, or transformation initiatives.
- • Proven ability to lead in complex, time-sensitive environments while managing competing priorities, budgets, and delivery commitments.
- • Demonstrated experience developing process maps, defining metrics, and identifying trends to inform decision-making.
🏖️ Benefits
- • The annualized base pay range for this role is $143,200 - $214,800.
- • Access to short-term or annual bonuses, long-term incentives, and on-the-spot recognition as part of The Hartford’s total compensation package.
- • Hybrid or remote work arrangement with flexibility based on location and business needs.
- • Opportunity to work with cutting-edge technologies including generative AI, data science, and automated business processes.
- • Support for professional development through access to training, certifications (e.g., Green/Black Belt, Agile methodologies), and leadership growth initiatives.
- • Inclusive, empowering culture that values continuous learning, collaboration, and employee well-being.
Skills & Technologies
Remote
$143k-214k
About The Hartford Financial Services Group, Inc.
The Hartford Financial Services Group, Inc. is a U.S.-based insurance and wealth management organization founded in 1810. It provides property, casualty, group benefits, and mutual fund services to individuals, small businesses, and large enterprises. Core offerings include commercial auto, general liability, workers' compensation, and retirement plans. The company is publicly traded on the NYSE under the ticker HIG and operates through regional offices and digital platforms across North America.
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