Job Overview
Location
Telecommuter CT
Job Type
Full-time
Category
Operations
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • As Director Client Services at Sedgwick Claims Management Services, Inc., you will play a pivotal role in shaping client retention, satisfaction, and revenue growth by leading strategic account management for complex, high-value client programs. This role is critical to ensuring seamless service delivery and fostering long-term client partnerships in the claims management industry.
- • Day to day, you will provide stewardship reporting to clients, conduct pre-renewal visits to assess loss experience and performance, prepare client service instructions and contract revisions, negotiate service plan improvements, resolve major customer service issues, identify cross-selling opportunities, coordinate invoicing and accounts receivable, and supervise Account Representatives assigned to complex programs requiring multiple staff.
- • Sedgwick is a nationally recognized leader in claims management with 33,000 colleagues worldwide, honored as a Newsweek Top Workplace, Certified Great Place to Work®, and Fortune Best Workplace in Financial Services & Insurance. The company fosters a caring culture that values work-life balance, diversity, equity, and inclusion, offering employees the opportunity to grow their careers while making a meaningful impact on people facing unexpected challenges.
- • In this role, you will develop advanced expertise in managing jumbo client programs with complex service models, strengthen leadership and supervisory capabilities, deepen your knowledge of workers compensation, liability, and disability claims, and drive measurable improvements in client satisfaction, retention, and revenue—positioning yourself as a trusted advisor and strategic partner within the organization.
🎯 Requirements
- • Bachelor’s degree from an accredited college or university preferred; CPCU, AIC, ARM or related designation preferred
- • Ten (10) years of related experience or equivalent combination of education and experience, including two (2) years as an Account Manager or five (5) years as an Adjuster with two (2) years in a supervisory role
- • Excellent oral and written communication, presentation, interpersonal, negotiation, facilitation, and leadership/management/motivational skills
- • Strong analytical, interpretive, organizational, and account rounding abilities with proficiency in Microsoft Office products
- • In-depth knowledge of client servicing and strong understanding of workers compensation, liability, and disability claims management
- • Ability to handle conflict, manage multiple priorities, meet deadlines, work in team environments, and exceed performance competencies
🏖️ Benefits
- • Opportunity to grow your career with a nationally recognized employer (Newsweek Top Workplace, Great Place to Work® Certified, Fortune Best Workplace in Financial Services & Insurance)
- • Work in a caring culture that emphasizes work-life balance, diversity, equity, and inclusion
- • Meaningful impact by supporting people facing unexpected challenges through Sedgwick’s mission-driven claims management services
- • Leadership and supervisory responsibilities with autonomy to guide teams and influence cross-departmental initiatives
- • Exposure to complex, jumbo client programs requiring strategic thinking and advanced account management expertise
- • Recognition as an Equal Opportunity Employer and Drug-Free Workplace committed to fair and safe employment practices
Skills & Technologies
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About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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