Job Overview
Location
Remote (United Kingdom)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • The Director, Client Success, Legal Portfolio EMEA is a people leader responsible for inspiring, developing, and coaching a team of client success professionals to deliver strong client outcomes and predictable results across EMEA and APAC regions, ensuring enterprise legal accounts are healthy, growing, and realizing full value from their Intapp investment.
- • Day to day, the role involves building and overseeing portfolio strategy, driving business reviews using KPIs and risk signals, aligning with Sales on account goals, engaging stakeholders at the right level, building executive relationships in key accounts, leading escalation management, owning retention and growth through renewal forecasting and success plays, leading proactive engagement for product adoption, coaching the team on best practices and thought leadership, prioritizing recruiting and talent development, and modeling industry and product knowledge to foster a culture of continuous learning.
- • The role sits within Intapp’s Client Success team, operating as a trusted advisor to client stakeholders and internal leaders, serving as connective tissue between the team, Sales, Product, and the broader business, with a focus on turning teams into high-performing units and clients into long-term partners who expand platform use and influence peers.
- • The person in this role can learn and achieve leadership at scale in a growing public company, deepen expertise in enterprise legal technology, drive measurable client outcomes and retention, develop high-performing teams, influence cross-functional strategy, and grow professionally through Intapp’s commitment to development, innovation, and a supportive, collaborative culture.
🎯 Requirements
- • 15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry
- • Proven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship management
- • Strong leadership and coaching skills: able to develop talent, set clear expectations, and hold a team accountable to results, with success leading and managing teams of at least 10
- • Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organisational dynamics
- • Experience with change management or developing adoption strategies for enterprise technology platforms
- • Strong analytical skills and the ability to synthesise input from multiple sources into clear recommendations for clients and internal stakeholders
- • Bachelor’s degree
- • Ability to travel 20–30% of the year for client visits, team engagements, and industry events
🏖️ Benefits
- • Professional development opportunities with reimbursement for training and continuing education
- • Modern, open offices with complimentary lunches and fully stocked kitchens (for hybrid/office-based work)
- • Comprehensive wellness and flexible time off programs
- • Family-formation benefits and support during family-building journey
- • Paid volunteer time off and donation matching program for causes employees care about
- • Opportunity to be part of a growing public company with a focus on professional growth and well-being
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Intapp, Inc.
Intapp is a leading provider of cloud-based software solutions for professional services firms. Their platform offers a suite of integrated applications designed to enhance business development, client engagement, risk management, and practice management. Intapp's solutions help firms streamline operations, gain deeper client insights, and improve profitability by connecting critical data and workflows across the organization. The company focuses on delivering intelligent, data-driven insights that empower firms to make better decisions and achieve strategic growth. Intapp serves a global client base, including law firms, accounting firms, investment banks, and consulting firms, enabling them to adapt to evolving market demands and maintain a competitive edge.
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