Job Overview
Location
Work from Home, United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 29, 2026
Full Job Description
📋 Description
- • As a Director - Client Success Manager at FICO, you will own and manage post-sale relationships with mortgage industry clients, serving as their primary point of contact to drive adoption, ensure operational stability, and protect revenue from FICO’s industry-leading credit scoring solutions that power over 10 billion decisions annually.
- • You will partner closely with Sales, Finance, Product, and Support teams in a matrixed environment to identify expansion opportunities, mitigate renewal risks, translate client feedback into product roadmap inputs, and ensure compliant usage of FICO Score solutions through deep understanding of commercial agreements and contractual levers.
- • FICO is a global leader in analytics software, trusted by 90 of the top 100 US lenders and used in 3/4 of US mortgages, offering a mission-driven culture where your work directly impacts how businesses make data-driven decisions using AI, machine learning, and optimization technologies.
- • In this role, you will develop deep expertise in FICO’s Scores division products, refine your strategic account management and cross-functional collaboration skills, and contribute to client success outcomes that drive both revenue retention and growth in a high-impact B2B analytics environment.
- • You will conduct regular usage and transactional analysis to detect material changes affecting revenue, communicate findings to Revenue Accounting, and support change-management initiatives to prevent disruption during product or operational updates.
- • You will act as a trusted advisor to client analytic user communities — including P&L owners, Risk Leadership, and Model Governance teams — by showcasing new product features, resolving billing discrepancies, and capturing client insights to inform upsell and expansion motions in partnership with Scores Sales Executives.
- • The role requires up to 25% travel for on-site client presentations, conferences, and meetings, with flexibility to work outside normal business hours, reflecting the global nature of FICO’s client base and the importance of face-to-face engagement in complex B2B relationships.
- • You will leverage your experience in B2B software, analytics, or data licensing to build strong, long-term client partnerships that enhance customer satisfaction, reduce churn, and unlock expansion opportunities through solution design, pricing alignment, and commercial strategy collaboration.
- • FICO offers an inclusive, people-first culture grounded in its core values — Act Like an Owner, Delight Our Customers, and Earn the Respect of Others — supported by employee resource groups, social events, and a commitment to work/life balance in a remote-first work environment.
- • This position provides access to highly competitive compensation, comprehensive benefits, and professional development opportunities within a Fortune 500 analytics leader at the forefront of Big Data, AI, and machine learning innovation.
🎯 Requirements
- • Bachelor’s degree required; advanced degree preferred
- • Significant experience managing post-sale client relationships in B2B software, analytics, or data licensing environments
- • Strong understanding of commercial agreements, licensing models, and revenue drivers in enterprise technology contexts
- • Ability to analyze usage, transactional, and revenue data to identify risks, opportunities, and trends impacting client health and expansion potential
- • Excellent communication and stakeholder management skills, including proven experience engaging executive-level clients and cross-functional internal teams
- • Demonstrated ability to operate effectively in a matrixed organization involving Sales, Finance, Product, and Support teams
- • Strong organizational, prioritization, and follow-up skills with a customer-first mindset and proactive risk mitigation approach
- • Willingness to travel up to 25% of the time for on-site client engagements, conferences, and presentations, including potential weekend or after-hours work
🏖️ Benefits
- • Highly competitive base pay range of $132,300 to $207,900, reflecting candidate experience, skills, and knowledge
- • Inclusive culture aligned with FICO’s core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others
- • Access to employee resource groups, social events, and people-first initiatives that promote work/life balance and camaraderie in a remote work setting
- • Opportunity to make a meaningful impact in the mortgage and financial services industry by supporting clients who rely on FICO® Scores for over 10 billion annual decisions
- • Professional growth through exposure to cutting-edge analytics, AI, and machine learning technologies within a global leader in decision management software
- • Comprehensive benefits and rewards programs designed to recognize and retain top talent in a diverse and equitable workplace
Skills & Technologies
Remote
Degree Required
About Fair Isaac Corporation
Fair Isaac Corporation, commonly known as FICO, is a global data analytics and decision management software company. FICO provides analytics and decision management software for financial services, telecommunications, health and government, and other industries. The company is best known for its FICO Score, a credit score widely used by lenders to assess credit risk. FICO's solutions help businesses make better decisions, improve operational efficiency, and increase profitability by leveraging data and advanced analytics. Their offerings include credit scoring, fraud detection, debt collection, and customer management tools, enabling clients to manage risk and drive growth.
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