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This position was posted on April 11, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Seattle
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As Senior Manager, Community Programs & Operations at HackerOne, you will lead and scale the global hacker community programs, owning strategy, systems, and execution to help researchers grow, stay engaged, and deliver increasing value on the platform.
- • You will lead a small team of community professionals and contractors, build team capability, establish operating rhythms, and reduce single-threaded dependency through documentation, prioritization, and repeatable processes while owning the strategy and execution of flagship community programs tied to measurable business outcomes.
- • You will champion an AI-first approach by identifying opportunities to improve community operations through automation and AI-enabled tools, and partner closely with Product, Marketing, Customer Success, Events, Data, and Operations teams to translate voice-of-community insights into prioritized recommendations and scalable lifecycle interventions.
- • You will define, track, and improve KPIs related to hacker retention, satisfaction, lifecycle progression, engagement, and program effectiveness, serving as Community’s primary data liaison to ensure continuity and acceleration of existing programs as they relate to data architecture, lifecycle measurement, and tooling design.
🎯 Requirements
- • 8+ years of experience in community, program, lifecycle, marketplace, or operations leadership roles with demonstrated success scaling programs or operational motions
- • 3+ years of experience leading high-performing teams, including coaching, performance management, contractor/vendor oversight, and team development
- • Experience building or scaling programs using data, automation, CRM workflows, or other operational systems
- • Experience defining metrics and using them to improve business outcomes, program effectiveness, and user engagement
- • Strong cross-functional leadership skills with the ability to drive alignment across Product, Marketing, Operations, and go-to-market partners
- • Experience in cybersecurity, vulnerability management, developer ecosystems, or similarly technical community environments
🏖️ Benefits
- • Health (medical, vision, dental), life, and disability insurance
- • Equity stock options
- • Retirement plans
- • Paid public holidays and unlimited PTO
- • Paid maternity and parental leave
- • Employee Assistance Program
Skills & Technologies
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About HackerOne, Inc.
HackerOne operates a vulnerability coordination and bug-bounty platform that connects organizations with a global community of security researchers. Companies run managed programs to receive responsibly disclosed security flaws, set reward tiers, and track remediation. The San Francisco–headquartered firm provides triage, disclosure, analytics, and compliance tooling to enterprises and government agencies seeking continuous security testing beyond traditional audits and scans.
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