Job Overview
Location
San Francisco or Mountain View, CA, USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • The Director, Customer Engagement will lead a team of Engagement Principals and Associates to help customers realize the value of Aera Decision Cloud™ by building and deploying Aera Skills that automate and augment business decisions.
- • Day to day responsibilities include hiring, mentoring, and leading the customer engagement team; guiding customers through solutioning processes; conducting discovery workshops to shape Decision Intelligence roadmaps; managing end-to-end project implementations; ensuring quality of deliverables; and serving as the point of escalation for customer issues and concerns.
- • Aera Technology is a privately-held, VC-funded pioneer in Decision Intelligence Platforms, recognized as a Leader in the Gartner® Magic Quadrant™ for 2026, with a global team of over 400 employees (Aeranauts) dedicated to helping enterprises automate and scale decision-making with AI and machine learning.
- • In this role, the Director will develop leadership expertise in scaling customer-facing teams, deepen knowledge of AI-driven decision automation platforms, drive measurable business outcomes for global enterprise clients, and shape the strategic direction of customer success initiatives within a high-growth technology company.
🎯 Requirements
- • Proven experience leading and scaling customer-facing teams, including hiring, mentoring, and managing Engagement Principals or similar roles
- • Deep expertise in guiding enterprise customers through solutioning processes, conducting discovery workshops, and managing end-to-end implementation projects
- • Strong background in driving customer success and ensuring quality of deliverables for AI, analytics, or enterprise software platforms
- • Ability to act as a point of escalation for complex customer issues and concerns
- • Based in or able to frequently work from the San Francisco Bay Area (SF or Mountain View offices)
🏖️ Benefits
- • Opportunity to work with a Leader in the Gartner® Magic Quadrant™ for Decision Intelligence Platforms (2026)
- • Global impact: help world-renowned brands make smarter, faster decisions using AI and machine learning
- • Leadership role in a growing, privately-held, VC-funded company with over 400 employees (Aeranauts)
- • Chance to shape and deploy Aera Skills — prepackaged AI-driven insights, recommendations, and predictions that automate business decisions
- • Hybrid work model with access to SF and Mountain View offices for customer-related collaboration
Skills & Technologies
About Aera Technology, Inc.
Aera Technology provides cloud-based decision automation software that ingests enterprise data, applies AI and machine learning to generate predictions and recommendations, and then automatically triggers actions within transactional systems. The platform continuously learns from outcomes to improve future decisions, enabling supply-chain, finance, and commercial teams to optimize inventory, pricing, and resource allocation in real time.
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