Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As Director of Customer Experience at EasyLlama Inc., you will lead and scale the post-sales organization across Customer Success, Support, and Onboarding, owning the full customer lifecycle from implementation through renewal and expansion to drive retention, growth, and predictable revenue in a fast-growing SaaS environment.
- • You will lead and develop managers and individual contributors across Customer Success, Support, and Onboarding teams, building a high-performing, customer-centric culture with clear expectations, coaching, and accountability while ensuring seamless execution and strategic alignment.
- • You will own the end-to-end customer journey, identifying and removing friction points to ensure a seamless, high-quality experience that drives fast time to value, strong adoption, and long-term customer satisfaction.
- • You will drive renewal and expansion strategy to maximize net revenue retention and minimize churn, maintaining accurate forecasting and revenue predictability through disciplined CRM hygiene and data-driven decision-making.
- • You will oversee Support and Onboarding excellence, ensuring onboarding drives rapid adoption and scalable one-to-many approaches while maintaining high responsiveness and satisfaction in support interactions.
- • You will build and refine operational processes to support growth, establishing strong CRM discipline, clear performance metrics, and scalable systems across teams to enable consistent, high-quality delivery.
- • You will partner cross-functionally with Sales, Product, and Marketing to align on customer needs, advocate for the customer in product and go-to-market decisions, and ensure organizational alignment around delivering exceptional customer experiences.
- • You will operate in a mission-driven, fully remote company that values innovation, collaboration, and excellence, where your leadership will directly contribute to building safer, more inclusive workplaces for millions of employees worldwide through EasyLlama’s mobile-first compliance training platform.
🎯 Requirements
- • Proven experience leading and scaling Customer Success, Support, and/or Onboarding teams in a high-growth SaaS environment.
- • Deep expertise in SaaS customer lifecycle management, including renewals, expansions, customer health, and net revenue retention optimization.
- • Strong track record of building processes, systems, and teams in fast-paced, ambiguous environments with a focus on operational scaling and CRM hygiene (HubSpot preferred).
- • Demonstrated ability to coach and develop leaders, not just individual contributors, fostering a culture of accountability and continuous improvement.
- • Comfortable managing both high-touch and scaled one-to-many customer models to drive adoption, satisfaction, and expansion.
- • Highly data-driven with experience in forecasting, pipeline management, and using metrics to predict revenue and improve customer outcomes.
🏖️ Benefits
- • Competitive base salary of $150K–$170K with OTE of $200K–$250K.
- • Fully remote work environment with flexibility to work from anywhere in the U.S.
- • Comprehensive employer-sponsored health insurance, 401(k) with company matching, and professional development reimbursements.
- • Quarterly remote work stipend and annual wellness stipend to support employee well-being.
- • Monthly team events and a culture rooted in EasyLlama’s CORE values: Drive, Resourcefulness, Impact, Valued Partnership, and Excellence-Obsessed.
- • Opportunity to contribute to a mission-driven company transforming HR compliance training for over 5,000 clients, including major brands like Shake Shack, WeightWatchers, and Sephora.
Skills & Technologies
Go
Remote
$150k-170k
About EasyLlama Inc.
EasyLlama Inc. provides online compliance training for workplaces. Its cloud platform delivers video-based courses covering harassment prevention, workplace safety, diversity, and ethics, aimed at U.S. employers. Interactive modules, mobile-friendly access, and real-time tracking help HR and legal teams meet federal and state mandates while promoting respectful cultures. The company serves small businesses to large enterprises across retail, tech, healthcare, and other sectors. Founded in 2019 and headquartered in San Francisco, EasyLlama offers multi-language content and automated certification, reducing administrative burden and legal risk for organizations.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
