Director, Customer Experience

📋 Description

• • Lead the strategy, operations, and performance of the Digital Adoption team to drive customer satisfaction, retention, and product adoption at Mango Technologies, Inc. (operating as ClickUp).
• • Develop and execute vision and strategy for the Digital Adoption program, lead and mentor a high-performing global team of managers and specialists, and establish KPIs to measure team performance and customer success.
• • Partner with GTM teams to design and improve support services that reinforce customer health and deliver measurable value.
• • Identify and drive initiatives to help customers maximize value through onboarding, adoption, and engagement programs; collaborate with Marketing and Lifecycle teams to build targeted engagements; analyze customer engagement data to identify trends and opportunities for proactive support.
• • Build excellence and scalability through an AI-first approach to operations, optimize tools and workflows for efficiency, and foster a culture of operational rigor and precision at scale.
• • Work at a mission-driven company focused on making the world more productive by simplifying work and collaboration through a converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search.
• • Opportunity to learn, use, and pioneer AI in ways that shape the product and the future of work, while being part of a bold, innovative team redefining what’s possible.