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Director, Customer Success

Kraken Technologies Limited

Job Overview

Location

Tokyo

Job Type

Full-time

Full Job Description

📋 Description

• As Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region.
• You will operate both as a Client Partner for key accounts and as the regional leader for Customer Success in Japan, driving successful client outcomes and establishing Kraken’s Customer Success model in the region.
• Kraken Technologies Limited is a technology company focused on creating a smart, sustainable energy system, powering innovative global developments in energy by optimizing renewable generation, enabling intelligent grids, and transforming utility customer experiences worldwide.
• This role is critical to Kraken’s success in Japan as we expand our presence, build long-term partnerships with utilities, and adapt our model to local market dynamics, offering the opportunity to shape how we operate and grow in a key growth market.

🎯 Requirements

• Proven experience leading Customer Success teams and managing strategic client relationships in the energy or technology sector.
• Demonstrated ability to build and scale Customer Success functions in new or emerging markets, particularly in Japan or APAC.
• Strong background in working with utilities or large enterprise clients to deliver successful outcomes and long-term partnerships.
• Experience collaborating with global leadership while operating with regional autonomy and influencing cross-functional teams.

🏖️ Benefits

• Opportunity to play a foundational role in shaping Kraken’s growth and Customer Success model in Japan, a key growth market.
• Work at the intersection of technology, transformation, and long-term client partnerships in the sustainable energy sector.
• Close collaboration with global leadership including the Global VP Customer Success and APAC Director, Customer Success.
• Contribute to making a real impact on shaping a better, more sustainable future through innovative energy technology.

Skills & Technologies

Onsite

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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