Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Director Customer Success will own driving success for an assigned subset of strategic members, focusing on adoption, advocacy, retention, account plan development, customer satisfaction, and frequent cadence with stakeholders and economic buyers.
- • The person in this role is responsible for meeting/exceeding goals such as relationship development and growth, renewal rate, ROI/Value, and Net Promoter Score.
- • This position will work and function as an integral part of Stanson-Premier’s member-facing teams, ensuring that members will be successful in an era of healthcare reform integration and beyond.
- • Key responsibilities include maintaining a proactive cadence with customers, analyzing data trends, presenting insightful use cases and recommendations, building and growing business relationships, identifying project risks, and utilizing business professional writing and communication skills.
- • The Director Customer Success will also identify and validate value and return on investment, utilize standard practices and reporting, and contribute to ongoing improvement/best practices for Customer Success.
- • This role requires staying current on all Stanson-Premier services, technology, and solutions, as well as industry and regulatory changes.
🎯 Requirements
- • 7 or more years of applicable experience
- • Bachelor's degree required
- • Managing or implementing large complex accounts with multiple products and services (preferred)
- • Developing relationships and engaging with health system C-suite and other key functional stakeholders (preferred)
- • Executive level presentations (preferred)
- • Health system operations (preferred)
- • Consulting experience (preferred)
- • Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles (preferred)
- • SaaS experience (preferred)
- • Master's degree (preferred)
- • Project Management Professional (PMP) certification (preferred)
🏖️ Benefits
- • Health, dental, vision, life, and disability insurance
- • 401k retirement program
- • Paid time off
- • Participation in Premier’s employee incentive plans
- • Tuition reimbursement and professional development opportunities
- • Perks and discounts
- • Access to on-site and online exercise classes
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Premier Inc.
Premier Inc. is a healthcare performance improvement alliance that leverages data analytics, group purchasing, and consulting services to reduce costs and improve quality for hospitals, health systems, and other providers across the United States. The company negotiates purchasing contracts, offers clinical and operational improvement programs, and delivers technology solutions that support supply chain, workforce, and value-based care initiatives. Its membership comprises thousands of hospitals and health systems, and it operates as a publicly traded corporation while maintaining a cooperative ownership structure among its member organizations.
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