Job Overview
Location
Akron, OH
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a team of Customer Success Executives responsible for enterprise health system accounts, fostering a culture of accountability, collaboration, and continuous improvement
- • Serve as the primary point of contact for assigned health system clients, building trusted relationships with senior clinical and operational leaders including CNOs, CMIOs, and COOs
- • Directly manage enterprise implementations of Hippocratic AI’s generative AI solutions, ensuring seamless alignment with client clinical workflows, operational priorities, and care delivery models
- • Define, track, and communicate measurable client success metrics tied to clinical outcomes, operational efficiency, and financial impact across health system deployments
- • Design and execute change management strategies to drive adoption of AI tools within complex, matrixed healthcare environments with diverse stakeholder groups
- • Collaborate cross-functionally with Product, Engineering, and Sales teams to translate customer feedback and implementation insights into product enhancements and go-to-market strategy
- • Execute established onboarding, training, and workflow integration playbooks while actively contributing to their refinement based on real-world deployment experiences
- • Mentor junior Customer Success Executives and participate in hiring, onboarding, and talent development initiatives to scale the customer success function
- • Operate as a player-coach: balancing direct client management responsibilities with team leadership, ensuring both individual and team success metrics are consistently met
- • Navigate regulatory, compliance, and data governance requirements inherent in healthcare technology deployments to ensure solution integrity and client trust
- • Deliver scalable, repeatable success models across a portfolio of enterprise health systems, translating early product-market fit into sustained, long-term client value
- • Travel to client sites in Northeast, OH five days per week, with occasional travel to Hippocratic AI headquarters in Palo Alto, CA for strategic planning and team sessions
- • Act as a trusted advisor to health system leadership, positioning Hippocratic AI’s platform as a mission-critical tool for improving patient outcomes and operational performance
- • Champion the safe, autonomous clinical conversation capabilities of Hippocratic AI’s Polaris constellation LLM within client organizations, emphasizing its 99.9% accuracy and healthcare-specific design
- • Ensure all customer success activities adhere to the company’s mission of safety-first AI in healthcare, upholding rigorous standards for ethical and responsible deployment
- • Represent Hippocratic AI professionally in high-stakes healthcare environments, communicating technical capabilities in accessible terms to non-technical clinical and executive stakeholders
- • Contribute to the development of best practices for client retention, expansion, and renewal within the enterprise healthcare market
🎯 Requirements
- • 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
- • Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
- • Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
- • Experience leading cross-functional initiatives in a startup or high-growth technology environment
- • Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership at health systems (CNO, CMO, COO)
- • Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
🏖️ Benefits
- • Work alongside a team of physicians, AI pioneers, and researchers from institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA
- • Join a company with $404M in total funding, recently closing a $126M Series C at a $3.5B valuation
- • Be part of building the world’s first healthcare-only, safety-focused LLM platform with over 99.9% accuracy
- • Onsite role based in Northeast, OH with daily engagement at client health system locations
- • Opportunity to influence the future of AI in healthcare through direct feedback loops into product and engineering teams
- • Contribute to a mission-driven organization focused on transforming patient outcomes at a global scale
Skills & Technologies
Onsite
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
