Job Overview
Location
Austin, Texas, United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As Director, Customer Value Management, you will lead a segment within the Enterprise Customer Value Management organization, driving value realization, adoption, utilization, retention, and long-term partnerships for Coupa’s customers.
- • You will lead execution of programs, processes, and methodologies that ensure customers achieve measurable outcomes from Coupa’s spend management platform, partnering with Sales, Services, Product, Operations, Enablement, and Marketing teams to deliver a unified customer experience.
- • You will foster executive relationships with customers through 1:1 meetings and collaborate with internal and external delivery leaders during implementation to capture growth opportunities and ensure smooth renewal of customer entitlements.
- • Coupa empowers businesses with AI-driven total spend management, informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers, enabling smarter, more profitable decisions that improve operating margins.
- • The company fosters a collaborative culture rooted in transparency, openness, and shared commitment to excellence, with a global impact on clients and internal teams.
- • You will work at the forefront of innovation, leveraging Coupa AI to predict, prescribe, and automate smarter business decisions for customers worldwide.
🎯 Requirements
- • Proven experience leading enterprise Customer Success or Client Delivery teams in dynamic, fast-paced environments.
- • Deep expertise in driving customer value through adoption of procurement, finance, and supply chain solutions.
- • Demonstrated thought leadership in Customer Success tools, strategies, and methodologies for value realization and retention.
- • Track record of successful cross-functional collaboration with Sales, Services, Product, Operations, and Marketing teams.
- • Experience fostering executive-level customer relationships through strategic 1:1 engagements.
- • Background combining practitioner and consultant experience in enterprise software delivery.
🏖️ Benefits
- • Opportunity to drive global impact through work that improves operating margins for businesses large and small.
- • Collaborative culture defined by transparency, openness, and a shared commitment to excellence.
- • Access to pioneering technology, including Coupa AI powered by trillions of dollars of spend data.
- • Engagement with a global network of 10M+ buyers and suppliers, enabling meaningful customer advocacy initiatives.
- • Professional growth through leadership in a fast-paced, innovative environment at a leader in total spend management.
Skills & Technologies
About Coupa Software Inc.
Coupa Software provides a cloud-based Business Spend Management platform that unifies procurement, invoicing, expense management, sourcing, contract lifecycle, supplier risk, payments, treasury, and analytics into a single user experience. It automates workflows, enforces policy and compliance, delivers real-time visibility, and leverages AI-driven insights to help global enterprises control spend, improve margins, and reduce risk across direct and indirect goods, services, and contingent labor.
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